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Wyoming State Flag     WYOMING TRS PAGE


TRS Complaint Log Summaries

2008

  • Cover Letter.
  • Complaint Log Summary.
  • Complaints by Category.
  • Complaint Report.

    2007

  • Complaint Log Summary.


    Recertification Application
  • Cover Sheet.
  • Cover Letter.
  • Table of Contents.
  • Tab 1: State Program Narrative.
  • Tab 2: Contract Status.
  • Tab 3: Operational Standards.
  • Tab 4: Technical Standards.
  • Tab 5: Functional Standards.
  • Tab 6: Exceeding FCC Minimum Standards.
  • Appendix A: State Legislation.
  • Appendix B: TRS Provider Contract.
  • Appendix C: Provider Features.
  • Appendix D: CA Training Outline.
  • Appendix E: Contingency/Disaster Recovery Plan.
  • Appendix F: Current Call Volume and Answer Performance.
  • Appendix G: CA Quality Assurance Program.
  • Appendix H: Consumer Complaint Logs, 2003-2007.
  • Appendix I: Promotional Items.
  • Appendix I continued.
  • Appendix I continued.
  • Appendix I continued.
  • Appendix I continued.
  • Appendix I continued.
  • Appendix J: Cost Recovery Mechanism.
  • Appendix K: State Certification.
  • Appendix L: Substantive Changes.


    Programs.



    TRS Telephone Numbers
    (Service Provider: Hamilton)
    Customer Service: 1-888-694-4450(V/T)

    • 1-800-877-9975(V)
    • 1-800-877-9965(T/ASCII)
    • 1-877-787-0503(STS)
    • 1-877-877-1474(VCO)
    • 1-800-829-2783(Spanish)

    Contact for TRS Complaints:

    Lori Cielinski, Wyoming Relay, Division of Vocational Rehabilitation
    851 Werner Court, Suite 120, Casper, WY 82601
    Tollfree Tel/TTY 800-452-1408; TelTTY (307) 577-0539; Fax 307-472-5601;
    E-mail lcieli@state.wy.us
    Internet http://wyomingworkforce.org/how/vr_wyrds.aspx




    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




  • last reviewed/updated on 7/10/08 


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