Oregon TRS Page

Pages 77-100 which includes Appendix F: Sprint Outage Prevention Program; Appendix G: Sprint Disaster Recovery Plan; Appendix H: Sprint TRS Standard Features Matrix; Appendix I: Sprint Policy on 10 and 15 Minute Rule; Appendix J: FCC TRS Mandatory Minimum Standards & Compliance Matrix.

Appendix J continued; Appendix K: FCC CapTel Mandatory Minimum Standards and Compliance Matrix; Appendix L: Sprint's Report to the FCC on VRS and IP Waivers.

Appendix M: Sprint Relay Fact Sheet; Appendix N: Copy of TSP Release; Appendix O: TRS Information in Telephone Directories; Appendix P: Copy of Telephone Bill Inserts; and Appendix Q: Copies of Relay Newsletters.

Outreach Materials and Appendix R: Copy of Annual Report Example.

Copy of Annual Report Example continued.

Annual Report Fiscal Year 2006.

Outreach Materials; Appendix T: Copy of Legislation or Other Establishing TRS in the State; Appendix U: Copies of Complaint Logs from 2002-2007.

Complaint Logs continued.

Complaint Log for June 1, 2004-May 31, 2005.

Complaint Logs continued; Appendix V: Copy of OTRS RFP.

OTRS RFP continued.

Appendix W: Copy of Phone Bill with Surcharge Rate and Surcharge Press Release; Appendix X: Copy of 2003 TRS Recertification Renewal Letter From FCC; Appendix Y: Copy of the Letter to the FCC Regarding OTRS Substantive Changes.

Programs.

National Exchange Carrier Administration (NECA)
National Association of State Relay Administrators (NASRA)
Telecommunications Equipment Distribution Program Association (TEDPA)

TRS Telephone Numbers
(Service Provider: Sprint)
Customer Service #: 1-800-676-3777(V/T)

7-1-1(In-State)
1-800-735-2900(TTY)
1-800-735-1232(Voice)
1-800-735-3250(VCO)
1-800-735-7525(STS)
1-800-735-0644(ASCII)
1-800-735-3896(Spanish)
1-900-568-3323(900 Services)

Contact for TRS Complaints:

Jon Cray, RSPF Manager
Oregon Public Utility Commission
P.O. Box 2148
550 Capitol Street NE, STE 215
Salem, Oregon 97308-2148
Telephone numbers: TTY 503-373-1413; Toll free TTY 800-648-3458 (In state only)
Tollfree Voice Tel 800-848-4442 (In state only); Fax 503-378-6047; Voice 503-373-1400
E-mail: jon.cray@state.or.us

To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.

Consumer & Governmental Affairs Bureau