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MONTANA TRS PAGE


TRS Complaint Log Summaries

2008

  • Summary Report.
  • Complaint Report.

    2007

  • Complaint Report.


    Recertification Application
  • Cover Sheet.
  • Appendix A: Provider Features.
  • Appendix B: CA Training Outline.
  • Appendix C: Contingency/Disaster Recovery Plan.
  • Appendix D: Current Call Volume and Answer Performance.
  • Appendix E: CA Quality Assurance Program.
  • Appendix F: Consumer Complaint Logs, 2006-2007.
  • Tab 1: State Program Narrative.
  • Tab 2: Contract Status.
  • Tab 3: Operational Standards.
  • Tab 4: Technical Standards.
  • Tab 5: Functional Standards.
  • Tab 6: Exceeding FCC Minimum Standards.
  • Tab 7: Method of Funding.


    Programs.




    TRS Telephone Numbers
    (Service Provider: Hamilton Relay)
    Customer Service #: 1-866-897-8860 V/TTY

    • 1-866-253-4090(V)
    • 1-800-253-4091(T)
    • 1-877-826-7161(VCO)
    • 1-877-253-4613(STS)
    • 1-866-225-1866(Spanish)

    Contact for TRS Complaints:

    Montana Telecommunications Access Program
    111 North Last Chance Gulch, P.O. Box 202923
    Helena, Montana 59620-2923
    Telephone numbers: Tollfree 800-833-8503; V/TTY 1-406-444-1335
    Fax 1-406-444-5999
    Contacts:
    Connie Phelps, Executive Director; E-mail: cphelps@mt.gov
    Bowen Greenwood, Outreach Coordinator; E-mail: bgreenwood@mt.gov




    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




  • last reviewed/updated on 7/9/08 


    If you have questions, concerns or need assistance in regard to disability issues, please do not hesitate to contact us at fccinfo@fcc.gov

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