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Georgia State Flag     GEORGIA TRS PAGE

TRS Complaint Log Summary

2008

  • Complaint Report.


    Recertification Application
  • Cover Memorandum.
  • Cover Sheet.
  • Tab 1: State Program Narrative.
  • Tab 2: Contract Status.
  • Tab 3: Operational Standards.
  • Tab 4: Technical Standards.
  • Tab 5: Functional Standards.
  • Tab 6: Exceeding FCC Minimum Standards.
  • Tab 7: Method of Funding.
  • Appendix A: Provider Features.
  • Appendix B: CA Training Outline.
  • Appendix C: Contingency/Disaster Recovery Plan.
  • Appendix D: Current Call Volume and Answer Performance.
  • Appendix E: CA Quality Assurance Program.
  • Appendix F: Consumer Complaint Logs, 2006-2007.
  • Appendix G: Promotional Items.


    Programs.



    TRS Telephone Numbers
    (Service Provider: Hamilton Relay)
    Customer Service #: 1-866-694-5824 (Voice/TTY)

    • 800-255-0135(V)
    • 800-255-0056(T)
    • 888-202-4082(STS)
    • 888-202-3972(Spanish)

    Contact for TRS Complaints:

    Mr. Michael Russell, Utilities Analyst
    Utilities Division, Georgia Public Service Commission
    244 Washington Street, Atlanta, GA 30334
    Tel (voice) 404-656-0995; FAX 404-656-2341;
    E-mail: MIKERU@psc.state.ga.us
    Web site http://www.psc.state.ga.us



    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




  • last reviewed/updated on 8/15/08 


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