Colorado TRS Page

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COLORADO TRS PAGE

TRS Complaint Log Summaries

2008

Complaint Logs.

2007

Complaint Logs.

Recertification Application

Application for Renewal.

Appendix A: FCC TRS Public Notice, June 22, 2007.

Appendix B: Sprint TRS, STS, CapTel and VRS Training Outlines.

Appendix C: TRS Pledge of Confidentiality.

Appendix D: E911 Call Procedures.

Appendix E: Sprint Carrier of Choice Letter of Invitation.

Appendix F: Sprint Route Outage Prevention Programs.

Appendix G: Disaster Recovery Program.

Appendix H: Sprint TRS Standard Feature Matrix.

Appendix I: Policy on 10- and 15-Minute Rule.

Appendix J: FCC CapTel Mandatory Minimum Standards and Compliance Matrix.

Appendix L: Sprint's Report to the FCC on VRS and IP Waivers.

Appendix M: Sprint Relay Fact Sheet.

Appendix N: Copy of TSP Press Release.

Appendix O: Copy of TRS Information in Telephone Directories.

Appendix P: Sample Copies of PUC Website and Newsletters.

Appendix Q: Relay Colorado 2008 Outreach Plan.

Appendix R: Copy of Relay Brochures and Other Advertisements.

Appendix R continued.

Appendix R continued.

Appendix R continued.

Appendix R continued.

Appendix R continued.

Appendix R continued.

Appendix R continued.

Appendix R continued.

Appendix S: State Legislation CO PUC Rules Implementing CO TRS.

Appendix T: Copies of Complaint Logs 2002-2007.

Appendix T continued.

Appendix U: Copy of Colorado TRS RFP.

Appendix V: Copy of Sprint Response to Colorado TRS RFP.

Appendix V, Section 4: Statement of Work.

Appendix V, Section 4 continued.

Appendix V, Section 4 continued.

Appendix V, Section 4 continued; Section 5: Offeror Response Format.

Appendix V, Section 5 continued.

Appendix V, Section 5 continued; Section 6: Proposal Instructions, Evaluation and Award.

Appendix V, Section 6 continued.

Appendix W: Copy of Phone Bill with Surcharge Rate and Commission Rate Order.

Appendix X: Copy of Letter to FCC of Substantive Change to Relay Colorado.

Letter from FCC Acknowledging Receipt of Application.

Programs.

National Exchange Carrier Administration (NECA)
National Association of State Relay Administrators (NASRA)
Telecommunications Equipment Distribution Program Association (TEDPA)

TRS Telephone Numbers
(Service Provider: Sprint)
Customer Service #: 1-800-676-3777(V/T) and 800-377-1140(T)

1-800-659-3656(V)
1-800-659-2656(T)
1-877-659-4279(STS)

Contact for TRS Complaints:

Joe Benedetto, State Relay Administrator
Colorado Public Utilities Commission
1580 Logan Street, Office Level Two
Denver, CO 80203
Telephone numbers: TTY 303-894-2512; Tel/Voice Messages 303-984-2000; Fax 303-894-2065
E-mail Joe.Benedetto@Dora.State.Co.US

To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.

last reviewed/updated on 7/25/08

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