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California State Flag     CALIFORNIA TRS PAGE

TRS Complaint Log Summary

2008

  • Cover Letter.
  • Summary Log (DDTP).
  • GoAmerica.
  • Summary Log (Stellar Nordia).
  • Summary Log (Sprint).

    2007

  • Cover Letter.
  • Summary Log.
  • Service Summary Log (Pages 1 - 12).
  • Complaint Tracking Log (33 Pages).
  • Verizon Relay Summary Log.
  • Nordia Customer Complaints.
  • Nordia Summary Report.
  • DDTP Summary Report.

    Recertification Application
  • Cover Letter.
  • The California Deaf and Disabled Telecommunications Program's RFP Table of Contents.
  • Section 1: Introduction and Overview.
  • Section 2: Rules Governing Competition.
  • Section 3: Existing Services.
  • Section 4: Proposed Services.
  • Section 5: Administrative Requirements.
  • Section 6: Technical Requirements.
  • Section 7: Costs.
  • Section 8: Proposal Format.
  • Section 9: Proposal Evaluation.
  • Section 10: Validation and Traffic Allocation.
  • Section 11: Model Contracts.
  • CRS Contract for CRS Call Center Services Agreement with MCI Worldcom.
  • Sprint Agreement: 1 Year Extension of Authorization for Sprint to Provide CapTel Services in Expanded Field Trial.
  • CRS Contract for CRS Call Center Services Agreement with Sprint Communications Co.
  • CRS Contract for CRS Call Center Services Agreement with Nordia, Inc.
  • CRS Network Management Services with Verizon Select Services.
  • Operational Standards.
  • Verizon Business Service Documentation.
  • Sprint Documentation.
  • Nordia Documentation.
  • CGB Public Notice: DA 07-2761.
  • CRS Confidentiality Agreement.
  • Telephone Bill.
  • CTAP and CRS Literature.
  • Outreach Brochure.
  • Outreach Material.
  • Picture of DDTP's Website Homepage.
  • Outreach Material.
  • MCI Complaint Logs.
  • Complaint Tracking for California.
  • Sprint Service Complaints.
  • FCC Customer Service Summary Log.
  • Nordia Customer Complaints.
  • Complaint Tracking for CA (5/1/06-5/31/06).
  • DDTP CRS Customer Log (2005-2006).
  • FCC Customer Service Log (June 2005-May 2006).
  • MCI/Verizon Summary Log (June 1, 2005-May 31, 2006).
  • Nordia Summary Log (June 1, 2005-May 31, 2006).
  • CRS Summary Log (June 1, 2005-May 31, 2006).
  • Verizon Relay Services Summary Log (June 1, 2006-May 31, 2007).
  • FCC Customer Service Summary Log.
  • Nordia Summary Log (June 1, 2006-May 31, 2007).
  • Complaint Tracking for CA (June 1, 2006-May 31, 2007).
  • Nordia Complaint Tracking (June 1, 2006-May 31, 2007).
  • FCC Customer Service Log (June 2006-May 2007).
  • Complaint Totals.
  • DDTP Customer Service Summary Log (June 2006-May 2007).
  • DDTP Customer Service Summary Log (June 2005-May 2006).
  • 711 Outreach Material.
  • Public Utilities Code - Section 270-281.

    Programs.


    TRS Telephone Numbers
    (Service Provider: Sprint/MCI/Nordia)
    Customer Service #'s:
    MCI Customer Service - TTY/VCO/HCO/ASCII (800) 735-0193
    MCI Customer Service - Voice/STS/Spanish (800) 735-0373
    Nordia Customer Service (TTY/Voice/VCO/STS/ASCII) (866) 734-2833
    Nordia Spanish Customer Service (866) 734-2844
    Sprint Customer Service - TTY/Voice/VCO/HCO/STS/ASCII (800) 676-3777
    Sprint Spanish Customer Service - TTY/Voice/VCO/HCO/STS/ASCII (800) 676-4290

    Access #'s:

    • 1-800-735-2922(V)
    • 1-800-735-2929(T)
    • 1-800-854-7784(STS)

    Contact for TRS Complaints:

    Linda Gustafson, Supervisor, Public Programs
    Telecommunications Division
    California Public Utilities Commission
    505 Van Ness Avenue, Third Floor
    San Francisco, CA 94102
    Telephone numbers: 415-703-1801 (Voice) 415-703-4405 (Fax)
    E-mail : llg@cpuc.ca.gov
    Or
    Deaf and Disabled Telecommunications Program, Consumer Affairs Department
    505 14th Street, Suite 400
    Oakland, California 94612
    Telephone numbers: Toll free Voice/TTY: 800-867-4323; Fax 510-302-1131
    E-mail: consumeraffairs@ddtp.org



    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




    • last reviewed/updated on 7/23/08 
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