TELECOMMUNICATIONS RELAY SERVICES POINTS OF CONTACT FOR COMPLAINTS
Following, listed alphabetically by state or territory, is Point of Contact information for any complaints, grievances, inquiries and suggestions
pursuant to 47 C.F.R. section 64.604(c)(2).
NA indicates Not Available yet. Please contact the FCC's Consumer & Governmental Affairs Bureau via e-mail fccinfo@fcc.gov for assistance if you encounter
problems with contact information. For contact information for providers go to Relay Services Providers.
To update changes in contact/service provider information, please send an e-mail
listing changes to TRS_POC@fcc.gov so that
this page can be updated accordingly.
- ALABAMA
Judy McLean
PO Box 304260
Montgomery, AL 36130
Telephone numbers: 334-242-5025; Fax 334-242-5209
E-mail: Judy.Mclean@psc.alabama.gov
TRS Provider: Sprint
- ALASKA
Grace Salazar, Chief, Consumer Protection and Information Section
Regulatory Commission of Alaska
701 West 8th Avenue, Suite 300
Anchorage, AK 99501
Telephone numbers: 907-276-6222; TTY 907-276-4533; Fax 907-276-0160
Tollfree (within Alaska) 1-800-390-2782
E-mail: cp_mail@rca.state.ak.us
Website http://www.state.ak.us/rca/cp.htm
TRS Provider: CSD of Alaska
- AMERICAN SAMOA
NA
- ARIZONA
Sherri Collins, Executive Director
Arizona Commission for the Deaf and the Hard of Hearing
1400 West Washington, Room 126, Phoenix, AZ 85007
Telephone numbers: Voice 602-542-3383; TTY 602-364-0128; Fax 602-542-3380
E-mail s.collins@acdhh.az.gov
Or
Arizona Commission for the Deaf and the Hard of Hearing
1400 West Washington, Room 126, Phoenix, AZ 85007
Telephone numbers: Voice 602-542-3323; TTY 602-364-0990; Fax 602-542-3380; Voice/TTY 800-352-8161
E-mail info@acdhh.state.az.us
TRS Provider: Hamilton Relay
- ARKANSAS
Tommy Walker, Program Manager, Sprint Relay
1515 South Bowman Road, Suite B
Little Rock, AR 72211
Voice 501-210-2255; TTY 501-217-0051; Toll free: 866-235-7995
E-mail tommy.r.walker@mail.sprint.com
Ken Musteen
E-mail kwmusteen@ars.state.ar.us
TRS Provider: Sprint
- CALIFORNIA
Linda Gustafson, Supervisor, Public Programs
Telecommunications Division
California Public Utilities Commission
505 Van Ness Avenue, Third Floor
San Francisco, CA 94102
Telephone numbers: 415-703-1801 (Voice) 415-703-4405 (Fax)
E-mail : llg@cpuc.ca.gov
Or
Deaf and Disabled Telecommunications Program, Consumer Affairs Department
505 14th Street, Suite 400, Oakland, California 94612
Telephone numbers: Toll free Voice/TTY: 800-867-4323; Fax 510-302-1131
E-mail: consumeraffairs@ddtp.org
TRS Providers: I. Sprint Relay; II. MCI/Worldcom; III. Nordia
- COLORADO
Joe Benedetto, State Relay Administrator
Colorado Public Utilities Commission, 1580 Logan Street, Office Level Two, Denver, CO 80203
Telephone numbers: TTY 303-894-2512; Tel/Voice Messages 303-984-2000; Fax 303-894-2065
E-mail Joe.Benedetto@Dora.State.Co.US
TRS Provider: Sprint Relay
- CONNECTICUT
Michael R. Finneran
34 Jerome Avenue #220
Bloomfield, CT 06002
Relay Connecticut/Sprint Relay
Account Manager
Telephone numbers: 800-853-3971; TTY 800-659-2905; Fax 860-242-7989
E-mail michael.r.finneran@sprint.com
TRS Provider: Relay Connecticut/Sprint Relay
- DELAWARE
Verizon Delaware in contract with Sprint Relay
Julia M. Joyce - Verizon
1717 Arch Street, 17th Floor
Philadelphia, PA 19103
E-mail julia.m.joyce@verizon.com
Karl A. Ewan
Account Manager - Delaware Relay
401 Ninth Street NW, Suite 400
Washington, DC 20004
E-mail karl.a.ewan@sprint.com
TRS Provider: Sprint Relay
- DISTRICT OF COLUMBIA
Linda Jordan, Office of Consumer Services, Public Service Commission of the District of Columbia
1333 H Street, NW, West Tower, 9th Floor, Washington, DC 20005
Telephone numbers: 202-626-5100; Fax 202-393-1389 or 202-626-9210
E-mail ljordan@psc.dc.gov; web site http:/www.dcpsc.org
Mail to Office of Consumer Services, Public Service Commission of the District of Columbia
1333 H Street NW, 2nd Floor, Washington, DC 20005
TRS Provider: Verizon Relay Services
- Federal Relay (FED)
U.S. General Services Administration
Patricia Stevens, Federal Relay Program Manager
Willow Wood Plaza, 10304 Eaton Place, Fairfax, 22030
Telephone numbers: (703) 306-6308 (Voice); (703) 306-6920 (Fax)
E-mail: patricia.stevens@gsa.gov
Access Numbers:
TTY: 800.877.8339
Voice: 866.377.8642 (866.FRS.VOICE)
VCO: 877.877.6280
Speech-to-Speech: 877.877.8982
Spanish: 800.845.6136 (Voice/TTY/ASCII)
TeleBraille: 866.893.8340
International Inbound number: 605.331.4923
Federal Video Relay Service Voice Number: 866.448.2503 (give name of agency you calling to or from then the IP address or extension number)
Federal Relay Customer Service: 800.877.0996 (Voice/TTY/ASCII/Spanish)
Federal Relay Website: www.federalrelay.us
www.fedvrs.us – Federal Video Relay Service
www.federalip.us – Federal IP Relay
www.federalrcc.us – Federal Relay Conference Captioning
www.federalcaptel.us – Federal CapTel
www.federaltty.us – Federal Relay On-Line TTY Directory
TRS Provider: Sprint Relay
- FLORIDA
Division of Regulatory Compliance and Consumer Assistance, Florida Public Service Commission, 2540 Shumard Oak Boulevard, Tallahassee, Florida 32999-0850
Telephone numbers: 850-413-6100; Complaint Line (Voice): 800-342-3552
Florida Relay Service: TDD ASCII 800-955-1339; TDD Baudot 800-955-8771; Voice 800-955-8770;
Customer Service 800-676-3777; Spanish Service 877-955-8773; French Creole Service 877-955-8707; Toll Free Fax: 800-511-0809
E-mail contact@psc.state.fl.us
Web Page Address: www.floridapsc.com
Correspondence: Division of Regulatory Compliance and Consumer Assistance, Florida Public Service Commission, 2540 Shumard Oak Boulevard, Tallahassee, FL 32999-0850
Contact Telephone numbers:
TRS Provider: Sprint Relay
- GEORGIA
Mr. Michael Russell, Utilities Analyst
Utilities Division, Georgia Public Service Commission
244 Washington Street, Atlanta, GA 30334
Tel (voice) 404-656-0995; FAX 404-656-2341;
E-mail: MIKERU@psc.state.ga.us
Web site http://www.psc.state.ga.us
TRS Provider: Hamilton Relay
- GUAM
NA
- HAWAII
Lisa Kikuta
Public Utilities Commission, State of Hawaii
465 South King Street, #103
Honolulu, HI 96813
Telephone number: (808)586-2020; TTY NA
Fax number: 808-586-2066
E-mail: Hawaii.PUC@hawaii.gov
TRS Provider: Operator Services, Sprint
- IDAHO
Idaho TRS
Bob Dunbar, Administrator
2545 North Waggle Place, Meridian, ID 83642
Telephone numbers: 208-846-8371; Fax 208-846-8371
E-mail bdunbar2@mindspring.com
TRS Provider: Hamilton Telecommunications
- ILLINOIS
Patty Kress
Illinois Telecommunications Access Corporation
3001 Montvale Drive, Suite D, Springfield, IL 62701.
Voice/TTY (in-state) 800-841-6167; Voice/TTY 217-698-4170;
Fax 217-698-0942
E-mail pabren@aol.com
TRS Provider: Sprint
- INDIANA
Virginia Barr, Director of Operations,
Indiana Telephone Relay Access Corporation (InTRAC)
7702 Woodland Drive, Suite 250
Indianapolis, IN 46278
Telephone numbers: 317-334-1413 V/TTY; Fax 317-334-1432
TRS Provider: Sprint Relay
- IOWA
Joni Nicoll
Iowa Utilities Board
350 Maple Street
Des Moines, IA 50319
Tel 515-281-6441 (voice); TTY users, call through Relay Iowa at 1-800-735-2943; Fax 515-281-5329
E-mail joni.nicoll@iub.state.ia.us
TRS Provider: Hamilton Relay
- KANSAS
Joyce Hightower
Kansas Relay Service, Inc.
4848 SW 21st Street, Suite 201, Topeka, KS 66604-4415
Tel numbers: Voice 785-234-0200; TTY 785-234-0207; Fax 785-234-2304
E-mail: jhightower@kstelecom.com
Correspondence: Address above
TRS Provider: Hamilton Relay
Kansas Relay Center Customer Service:
9107 Bluebonnet Centre Blvd.
Baton Rouge, LA 70809
Voice/TTY: 866.735.2957
Fax: 225.293.3583
E-mail: ksrelay@hamiltonrelay.com
- KENTUCKY
Virginia Smith, Kentucky Public Service Commission
211 Sower Boulevard, P. O. Box 615, Frankfort, KY 40602
Telephone numbers: (502) 564-3940 v/trs or Tollfree (800) 772-4636; Fax: (502) 564-3460
E-mail: vlsmith@ky.gov
For consumer information regarding intrastate TRS contact:
Jim Stevens, Kentucky Public Service Commission
211 Sower Boulevard, P. O. Box 615, Frankfort, KY 40602
Telephone numbers: (502) 564-3940;Fax (502) 564-1582
E-Mail: wjstevens@ky.gov
TRS Provider: Hamilton
- LOUISIANA
Mr. Larry Henning, President
Louisiana Relay Administration Board (RAB)
7266 Tom Drive, Suite 205
Baton Rouge, LA 70806
Tel 225-927-1377; Fax 225-27-1378
E-mail larryh@ltassn.org
E-mail address for all correspondence, invoices, requests for information, etc., concerning the Louisiana Relay and Relay Administration Board: larelay@gmail.com
TRS Provider: Hamilton Relay
- MAINE
Joel Shifman, Maine Public Utilities Commission
18 State House Station, Augusta ME 04333-0018
Tel 207-287-3831
E-mail: joel@maine.gov
TRS Provider: Hamilton
- MARIANAS ISLANDS
NA
TRS Provider: Verizon.
- MARYLAND
Maryland Relay Customer Service, Telecommunications Access of Maryland, 301 West Preston Street, Suite 1008a, Baltimore, MD 21201
Telephone numbers: Voice/TTY 800-552-7724; Fax 410-767-4276;
E-Mail Moreinfo@Mdrelay.Org
Correspondence To: State Of Maryland, Department Of Budget And Management, Telecommunications Access Of Maryland, 301 West Preston Street Suite 1008a, Baltimore, MD 21201
TRS Provider: Hamilton Relay; Captioned Telephone (CapTel): Hamilton Relay
- MASSACHUSETTS
Holly Lechtur, Consumer Division
Massachusetts Department of Telecommunications and Energy
One South Station, Boston MA 02110
Telephone numbers: 617-305-3531 and 800-392-6066; Fax 617-478-2591; TTY 800-323-3298
E-mail: consumer.complaints@state.ma.us
TRS Provider: Hamilton Relay
- MICHIGAN
Pam Seawright, Manager, Michigan Public Service Commission
6545 Mercantile Way, Lansing, MI 48909
Tel 517-241-6212; TTY 800-649-3777; Fax 517-241-6217
E-mail pdseawr@michigan.gov
TRS Provider: AT&T Michigan
- MINNESOTA
Rochelle Renee Garrow, TAM Administrator
Minnesota Department of Commerce
85 Seventh Place East, Suite 600
St. Paul, MN 55101-3165
Telephone numbers: 651-296-0412/800-657-3599 (voice)
E-mail mn.relay@state.mn.us
Web Site: www.mnrelay.org
TRS Provider: Communication Service for the Deaf (CSD)
- MISSISSIPPI
Brian U. Ray, Executive Secretary, Mississippi Public Service Commission
PO Box 1174, Jackson, MS 39215-1174
Tel: 601-961-5434; Fax 601-961-6429
E-mail brian.ray@psc.state.ms.us
Other Contact: Randy Tew, Director, Communications, Mississippi Public Utilities Staff
Tel 601-961-5489; Fax 601-961-5804
Website www.psc.state.ms.us
TRS Provider: AT&T Communications of the South Central States, Inc.
- MISSOURI
John Van Eschen, Missouri Public Service Commission
P.O. Box 360, Jefferson City, MO 65102
Telephone numbers: 573-751-5525; TTY 573-522-9061; Fax 573-751-1847
E-mail john.vaneschen@psc.mo.gov
TRS Provider: Sprint Relay
- MONTANA
Montana Telecommunications Access Program, 111 North Last Chance Gulch, P.O. Box 202923, Helena, Montana 59620-2923
Telephone numbers: Tollfree 800-833-8503; V/TTY 1-406-444-1335; Fax 1-406-444-5999
Contacts: Connie Phelps, Executive Director; E-mail: cphelps@mt.gov
Bowen Greenwood, Outreach Coordinator; E-mail: bgreenwood@mt.gov
TRS Provider: Hamilton Relay
- NATIVE AMERICAN or TRIBAL NATIONS
NA
Native Indians/Tribal Nations are authorized users of Federal Relay. Please use the Federal Relay information above.
- NEBRASKA
Steven G. Stovall, Staff Accountant/TRS Administrator
Nebraska Public Service Commission
300 The Atrium, 1200 N Street, P.O. Box 94927
Lincoln, NE 68509-4927
Telephone numbers: Voice/TTY 402-471-3101; Voice 402- 471-0225
TTY 402-471-0213; In-state toll free Voice/TTY 800-526-0017; Fax: 402-471-0254;
E-mail steve.stovall@psc.ne.gov
Website: http://www.psc.state.ne.us
TRS Provider: Hamilton Relay
- NEVADA
Betty Hammond, Relay Administrator
3636 Research Way, Suite 32
Carson City, NV 89701
Telephone numbers: 775-687-4452 Voice; 775-687-3388 TTY; 775-687-3292 Fax
E-mail bahammond@dhr.state.nv.us
TRS Provider: Sprint Relay
- NEW HAMPSHIRE
Amanda Noonan, Director, Consumer Affairs Division
New Hampshire Public Utilities Commission
21 South Fruit Street, Suite 10
Concord, NH 03301
Telephone numbers: Tollfree 800-852-3793; Tel 603-271-2431; Fax 603-271-3878
E-mail amanda.noonan@puc.nh.gov
TRS Provider: Sprint Relay
- NEW JERSEY
Kent Patson, Director of Division of Customer Relations
New Jersey Public Utility Commission
Two Gateway Center, Newark, NJ 07102
Telephone number: 973-648-4436
OR
Anthony Cintrella, Attorney, Division of Telecommunications
New Jersey Public Utility Commission
Two Gateway Center, Newark, NJ 07102
Telephone number: 973-648-7865
TRS Provider: Sprint
- NEW MEXICO
Thomas J. Dillon, III, Executive Director
New Mexico Commission for Deaf and Hard of Hearing Persons
2055 South Pacheco Street, Suite 450, P.O. Box 5138, Santa Fe, NM 87505
Telephone numbers: 505-827-7269 Voice; Fax: 505-827-7273
E-mail TDillon@DOH.STATE.NM.US
TRS Provider: New Mexico Relay Network
- NEW YORK
Leonard Silverstein
NYS Department of Public Service
Three Empire State Plaza
Albany, NY 12223-1350
Telephone Numbers: Voice: 518-474-1788; TTY: 800-662-1220
E-mail: leonard_silverstein@dps.state.ny.us
TRS Provider: Sprint Relay
- NORTH CAROLINA
Pamela Lloyd, Telecommunications Relay Service Administrator,
Department of Health and Human Services, Division of Services for the Deaf and Hard of Hearing, 319 Chapanoke Rd, Suite 108, Raleigh, NC 27603
Tel 919-773-2991 or Tollfree 800-999-5737; Fax 919-773-2993; TTY 919-773-2974
E-mail Pamela.Lloyd@ncmail.net
TRS Provider: Sprint Relay
- NORTH DAKOTA
Roxy Ennen
State of North Dakota, Information Technology Department
600 East Boulevard Avenue, Bismarck, ND 58505-0100
Tel: 701-328-2300; Fax 701-328-3000
E-mail rennen@nd.gov
TRS Provider: Sprint
- NORTHERN MARIANAS ISLANDS
NA
- OHIO
Public Interest Center, Public Utilities Commission of Ohio, 180 E. Broad Street, Columbus, Ohio 43215
Telephone numbers: Tollfree Voice/Ohio only 800-686-7826; or Tel 614-466-3292;
Tollfree TTY/Ohio only 800-686-1570; or TTY 614-466-8180; Fax 614-752-8351
E-mail: Nancy.Hamilton@puc.state.oh.us
Web site: www.puc.state.oh.us
TRS Provider: Sprint Relay
- OKLAHOMA
Bob Stafford, Project Manager, Consumer Services Division
Oklahoma Corporation Commission, PO Box 52000-2000, Oklahoma City, OK 73152-2000
[300 Jim Thorpe Building, Oklahoma City, OK 73152]
Tel 405-521-4018; TTY 405-521-3513; Fax 405-521-2087
Utility Complaints Hotline 800-522-8154
TRS Provider: Sprint Relay
- OREGON
Jon Cray, RSPF Manager
Oregon Public Utility Commission
P.O. Box 2148
550 Capitol Street NE, STE 215
Salem, Oregon 97308-2148
Telephone numbers: TTY 503-373-1413; Toll free TTY 800-648-3458 (In state only)
Tollfree Voice Tel 800-848-4442 (In state only); Fax 503-378-6047; Voice 503-373-1400
E-mail: jon.cray@state.or.us
TRS Provider: Sprint Relay
- PENNSYLVANIA
Dave Lewis
Pennsylvania Bureau of Consumer Services
PO Box 3265, Harrisburg, PA 17105-3265
Toll free Telephone number: 800-782-1110; Fax 717-783-5659; TTY 888-749-8870
E-mail: davlewis@state.pa.us
Website http://www.puc.paonline.com
TRS Provider: AT&T
- PUERTO RICO
Telecommunications Regulatory Board of Puerto Rico
Attn. Mr. Roberto Miranda
Capital Center II
235, Arterial Hostos Ave., Suite 1001
San Juan, PR 00918-1453
Telephone Number: 787-756-0804, Fax: 787-753-5684
E-mail: rmiranda@jrtpr.gobierno.pr
TRS Provider: Sprint
Sprint Relay Puerto Rico
Ms. Elizabeth A. Rios
Program / Sales Manager
304, Ponce De Leon Ave.
Hato Rey, PR 00918
Telephone Numbers: 787-775-6775 (TTY), fax: (787) 775-6740
E-mail: Elizabeth.A.Rios@sprint.com
- REPUBLIC OF PALAU
NA
- RHODE ISLAND
James E. Lanni
Associate Publlic Utilities Administrator for Operations and Consumer Affairs, Rhode Island Division of Public Utilities and Carriers (RIDPUC)
89 Jefferson Boulevard, Warwick, RI 02888
Tel 401-941-4500; Fax 401-941-4885
E-mail jim.lanni@ripuc.state.ri.us
Website http://www.ripuc.org
TRS Provider: Hamilton Relay
- SOUTH CAROLINA
Dawn Hipp, Program Manager
The State of South Carolina Office of Regulatory Staff (ORS)
PO Box 11263
Columbia, SC 29211
Tel 803-737-0800 TTY 803-737-0893 Fax 803-737-0801
E-mail: dhipp@regstaff.sc.gov
TRS Provider: Sprint Relay
- SOUTH DAKOTA
Janet Ball
Deaf Services Program Specialist
Department of Human Services
Hillsview Properties Plaza
3800 E Hwy, c/o 500 E Capitol, Pierre, SD 57501
V/TTY 605-773-4547; Fax: 605-773-5483
E-mail: janet.ball@state.sd.us
TRS Providers: Communication Services for the Deaf (CSD) and Sprint Relay
- TENNESSEE
Vivian Michael-Wilhoite, Relay Coordinator, Consumer Services Division, Tennessee Regulatory Authority.
Toll free tel 800-342-8359 ext. 157; Fax 615-741-8953.
E-mail vivian.michael-wilhoite@state.tn.us
TRS Provider: MCI
- TEXAS
Ed Bosson, Relay Texas Administrator, Office Consumer Protection, Public Utility Commission Texas
TTY/Video Phone (dl-vp and s-vp): 512-936-7147; Voice Users: 800-971-6371; Fax 512-936-7003.
E-mail ed.bosson@puc.state.tx.us or relaytx@puc.state.tx.us
Correspondence: Public Utility Commission of Texas
Office Consumer Protection, Ed Bosson, RT Administrator 1701 N. Congress, PO Box 13326
Austin, TX 78711-3326
Web Address: www.relaytexas.com or www.puc.state.tx.us/relay/
TRS Provider: Sprint Relay
- UTAH
Public Service Commission of Utah
Julie Orchard, Commission Secretary
Heber M. Wells State Office Bldg., 160 East 300 South, 4th Floor
P. O. Box 45585, Salt Lake City, UT 84145-0585
Tel/TTY 801-530-6769; FAX 801-530-6796; Voice 801-530-6716
TRS Provider: Sprint Telecommunications Company
- VERMONT
Stephen J. Wark, Director of Consumer Affairs & Public Information
Vermont Department of Public Service
112 State Street, Drawer 20, Montpelier, VT 05620-2601
Telephone numbers: 802-828-4021; Fax 802-828-2342; Tollfree TTY 800-734-8390
E-mail stephen.wark@state.vt.us
TRS Provider: Sprint
- VIRGINIA
Clayton E. Bowen, VDDHH Relay and Outreach Manager
1602 Rolling Hills Drive, Suite 203
Richmond, VA 23229-5012
Tel/TTY Toll Free (800)552-7917; Tel/TTY Local (804)662-9704; Fax (804)662-9718
E-mail clayton.bowen@vddhh.virginia.gov
TRS Providers: AT&T and Sprint
- VIRGIN ISLANDS
NA
- WASHINGTON STATE
Office of the Deaf and Hard of Hearing
Attention: Steve Peck, TRS Program Manager
PO Box 45301, Olympia, WA 98504-5301
Voice/TTY: Tel 800-422-7930 and 360-902-8000; Fax 360-902-0855
Website: http://odhh.dshs.wa.gov
E-mail: odhh@dshs.wa.gov
Point of Contact:
Steve Peck, TRS Program Manager
Tel: 360-586-8912 (TTY/Relay)
E-mail: Pecksc@dshs.wa.gov
Additional Contacts:
Bob Lichtenberg, Assistant Director
360-902-7594 (TTY/Relay)
E-mail: lichtrw@dshs.wa.gov
Eric Raff, Director
360-753-0699 (TTY/Relay)
E-mail: rafferic@dshs.wa.gov
TRS Provider: Sprint Relay
- WASHINGTON, DISTRICT OF COLUMBIA
See District of Columbia
- WEST VIRGINIA
David Howell, Utility Analyst, Public Service Commission of West Virginia
PO Box 812, 201 Brooks Street, Charleston, WV 25323
Tel 304-340-0300; (tollfree) 800-642-8544; fax 304-340-0325
E-mail dhowell@psc.state.wv.usc
TRS Provider: Hamilton Relay
- WISCONSIN
Jack R. Cassell
WI TRS Contract Administrator
Wisconsin Department of Administration
101 East Wilson Street, 8th Floor
Madison, WI 53707-7844
Voice: 608-267-0613
Phone (TTY) 608-267-6934; FAX 608-266-2164
Videophone Number: 165.189.92.46 or jackwtrs.homeip.net
E-mail: jack.cassell@wisconsin.gov
TRS Provider: Hamilton
- WYOMING
Lori Cielinski, Wyoming Relay, Division of Vocational Rehabilitation
851 Werner Court, Suite 120, Casper, WY 82601
Tollfree Tel/TTY 800-452-1408; TelTTY (307) 577-0539; Fax 307-472-5601;
E-mail lcieli@state.wy.us
Internet http://www.wyomingworkforce.org/programs/vr/wrs.asp
TRS Provider: Hamilton
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