AVS Message to its Employees
To All AVR Employees:
Administrator Blakey spoke yesterday afternoon, February 20, 2003, at a luncheon meeting of the Aero Club of Washington on several matters of interest to the aviation industry and to us as employees. Her speech also refers on page 4 to a customer service initiative that we have developed for AVR.
In brief, the initiative addresses customer service expectations — what our customers can expect from us when conducting business with any AVR office and what we expect from them in return. Our objective is to promote a positive environment for dealing with the public. Yesterday afternoon I sent a message to all AVR managers with details about the initiative. We will post that information on AVR's Intranet site in the next few days. Meanwhile, you can view the documents below:
- Message to AVR Managers (MS Word)
- Message to AVR Managers Attachment A (MS Word)
- Message to AVR Managers Attachment B (MS Word)
As my message to the managers states, and in accordance with the Federal Labor Relations Statute or appropriate Collective Bargaining Agreement, AVR Management will send notification of the customer service initiative to all AVR unions. Implementation of the initiative will not be effective for bargaining unit employees until AVR has met its bargaining obligations.
– Nick Sabatini
