Aviation Safety (AVS)

Customer Service Initiative (CSI)

The Customer Service Initiative (CSI) provides a way for you to request reconsideration of a decision made by an Aviation Safety office. The goals of the Initiative are to:

• Promote more consistency and fairness in applying FAA regulations
• Make employees accountable for achieving Aviation Safety's mission
• Promote earlier resolution of disagreements
• Document Aviation Safety decisions

Customer Service Principles (MS Word)

---

Contact Aviation Safety Offices and Services for more about the CSI

• Aircraft Certification Service
  • AIR CSI Customer Guide (MS Word)

  Many aircraft design, manufacturing, and airworthiness issues can be resolved at your local Aircraft Certification Office (ACO) or Manufacturing Inspection District Office (MIDO).

  • ACO services and Office Locator
  • MIDO services and Office Locator
• Flight Standards Service
  • Flight Standards District Office (FSDO) Locator
• Office of Aerospace Medicine
  • How to Appeal Airman Medical Certification Decisions
  • Who to Call for Certification Appeal Questions
• Office of Rulemaking
  • How to Petition for Exemption or Rulemaking or Reconsideration
• Suspected Unapproved Parts Program Office (SUP)
  • SUP Contact Information

---

Note: the following documents were written and developed when AVS' routing symbol was AVR. The Materials are being revised to reflect our new routing symbol.

Commitment

• Customer Service Initiative Fact Sheet
• Message to AVS Employees
• Message to AVS Managers (MS Word)

Materials

• Pocket Card (PDF)
• Wallet Information Card (PDF)
• Customer Service Principles Poster (PDF)
• Customer Service Review Checklist (MS Word)