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Measure 1.1.1 of 4: The percentage of trustees who agree that the American Printing House's educational materials are appropriate, timely, and high quality and allow blind students to benefit more fully from their educational programs.
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Year
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Actual Performance
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Performance Targets
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1998
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1999
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2000
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2001
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2002
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2003
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2004
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2005
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2006
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2007
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Measure 1.1.2 of 4: The percentage of advisory committee members who agree that the American Printing House's educational materials are appropriate, timely, and high quality and allow blind students to benefit more fully from their educational programs.
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Year
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Actual Performance
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Performance Targets
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1999
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|
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2000
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2001
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2002
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2003
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2004
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2005
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2006
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2007
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Measure 1.1.3 of 4: The percentage of consumers who agree that the American Printing House's educational materials are appropriate, timely, and high quality and allow blind students to benefit more fully from their educational programs.
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Year
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Actual Performance
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Performance Targets
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1999
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|
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2000
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|
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2001
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|
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2002
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|
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2003
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2004
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2005
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2006
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2007
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Measure 1.1.4 of 4: The percentage of teachers who agree that the American Printing House's educational materials are appropriate, timely, and high quality and allow blind students to benefit more fully from their educational programs.
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Year
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Actual Performance
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Performance Targets
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2002
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2003
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2004
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2005
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2006
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2007
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Source: Surveys of Ex Officio Trustees; APH Advisory Committees; other consumers; and teachers of students who are visually impaired.
Frequency: Annually.
Next Data Available:
October 2006
Explanation: The survey instrument used by APH was constructed with the input of an external research firm and was designed to measure the levels of customer/consumer satisfaction with each of the factors. The survey is distributed to all ex officio trustees, as well as to various professional groups whose members work in the field of blindness. Additionally, the survey was available on the APH Web site. This makes it easily available for response by individuals who are not on a specific mailing list, but who were encouraged to respond through invitations on list servs and in various newsletters and announcements. The Web-based format also provides accessibility to visually impaired individuals who require alternate media.
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