In order to speed up your claim processing, have your provider submit the claim in English. Claim information submitted in a language other than English will require translation; your claim processing is then delayed.
If you are traveling or reside in one of the following countries: USA, Canada, Germany, Australia, Italy, UK, Mexico, Japan, Costa Rica or Spain, use the following numbers to contact the FMP Office in Denver, Colorado
FMP Toll Free Phone Numbers
Country
Number
USA and Canada
(877) 345-8179
Germany
0800-1800-011
Australia
1 800 354 965
Italy
800 782-655
UK
0800-032-7425
Mexico
001-877-345-8179
Japan
00531-13-0871
Costa Rica
0800-013-0759
Spain
900-981-776
You can call the FMP Office Monday through Friday, 8:05 AM to 6:45 PM Eastern.
Change of Address
The HAC needs your help - if you change your address, it is vital that you let us know your new address. You can mail the information to PO BOX 469061, Denver, CO, 80246-9061. You can call us at 303-331-7590. Please help us keep our records up to date!
The Foreign Medical Program is a program we have established to provide health care benefits to U.S. veterans with VA-rated service-connected conditions who are residing or traveling abroad (Philippines excluded). Under FMP, we (the VA) assume payment responsibility for certain necessary medical services associated with the treatment of those service-connected conditions.
This information we have posted on this site, and to which we have created links, like the fact sheets above, are designed for veterans with VA-rated service-connected conditions who are planning to move or travel abroad and addresses the procedures for obtaining health care services for service-connected conditions while in a foreign country and how to file a claim for VA payment or reimbursement.
With the exception of medical services received in Philippines, all foreign provided services are under the jurisdiction our Foreign Medical Program (FMP) Office in Denver, Colorado.
The FMP Office is responsible for all aspects of the program including application processing, verification of eligibility, authorization of benefits, and payment of claims. If you are a veteran living or traveling outside the United States and have questions about other VA benefits such as compensation and pension exams and disability ratings you should direct those questions to your servicing VA regional office (see Assistance with Other VA Issues at bottom for more information). Or you can access the VBA’s Foreign Services Web site here: http://www.vba.va.gov/bln/21/foreign/index.htm
Services provided in the Philippines are under separate jurisdictions as indicated below.
Information on how to obtain medical services in the Philippines, including procedures for filing claims, can be obtained by contacting the following offices:
Philippines
VA Outpatient Clinic (358/00)
2201 Roxas Blvd.
Pasay City 1300
Republic of the Philippines
Generally, as long as the service you require is medically necessary for the treatment of a VA rated service-connected condition, it will be covered. There are however, some In general exclusions that are listed below.
Also the services you use must be accepted and approved by the VA and/or the U.S. medical community such as the American Medical Association and the U.S. Food and Drug Administration.
General Exclusions
procedures, treatments, drugs or devices that are experimental or investigational
family planning services and sterilization
infertility services
plastic surgery primarily for cosmetic purposes
procedures, services and supplies related to sex transformations
non-acute institutional care such as long-term inpatient psychiatric care and nursing home care
day care and day hospitalization
non-medical home care (aid & attendance)
abortions, except when the life of the mother would be endangered if the fetus were carried to term
travel, meals and lodging
Assistance
With the exception of services obtained in the Philippines (see above section), any other assistance you may need from the Foreign Medical Program (FMP) can be obtained by writing to the following address. You can also use this address when submitting claims.
VA Health Administration Center
Foreign Medical Program (FMP)
PO Box 469061
Denver CO 80246-9061
USA
While we at the FMP Office are responsible for paying claims for medical services obtained for the treatment of VA-rated service-connected conditions, please note that your servicing VA regional office is responsible for establishing service-connected conditions. They are also responsible for administering educational benefits, vocational rehabilitation and other benefit programs. Inquiries related to any of these regional office matters should be directed to your servicing VA regional office.
Veterans in Mexico, South & Central America, and the Caribbean
Veterans in all other Countries
Department of Veterans Affairs
Regional Office (362/21)
6900 Almeda Road
Houston TX 77030-4200
USA