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Customer Satisfaction 2008

Instructions

The NIH Library is evaluating its information desk service and your comments are vital to help us better serve you, our customers. Please take a few minutes to complete the ten questions of this survey. The information you provide will remain anonymous.

Affiliation

What is your affiliation?

I am an NIH staff member

I am an AoA, ACF, IHS, OS, PSC, SAMHSA staff member.

Other

Courteous

Please answer the following questions using the scale strongly disagree (1) to strongly agree (10).

The staff member at the Information Desk was courteous.

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9

10

Don't Know / Not Applicable

Timeliness

Please answer the following questions using the scale strongly disagree (1) to strongly agree (10).

My request was addressed in a timely manner.

1

2

3

4

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8

9

10

Don't Know / Not Applicable

Understanding

Please answer the following questions using the scale strongly disagree (1) to strongly agree (10).

I was confident that the staff member at the Information Desk understood my question.

1

2

3

4

5

6

7

8

9

10

Don't Know / Not Applicable

Completeness

Please answer the following questions using the scale strongly disagree (1) to strongly agree (10).

The information I received was complete

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3

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8

9

10

Don't Know / Not Applicable

Accuracy

Please answer the following questions using the scale strongly disagree (1) to strongly agree (10).

The information I received was accurate.

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9

10

Don't Know / Not Applicable

Service Rating

Overall, how would you rate the service you received during this transaction?

Poor

Good

Fair

Excellent

Highlights

What was done particularly well? (optional)

Improvement

What needs to be improved? (optional)

Other

Other comments? (optional)