Job aids contain information to assist Customer Service Representatives (CSRs) with answering inquiries. The content is especially useful to call center management including supervisors, trainers, quality assurance staff, and CSRs who handle matters related to Medicare providers. Job Aids Full-text Search
R94OTN | Shared System Maintainer Hours for Resolution of Problems Detected During Health Insurance Portability and Accountability Act (HIPAA) Transaction Release Testing | 3316 | N/A |
R89OTN | Shared System Maintainer Hours for Resolution of Problems Detected As A Result of Implementation of CR 2525 and CR 2527 | 3305 | N/A |
R133OTN | Shared System Maintainer Hours for Resolution of Problems Detected as a Result of Implementation of Change Request 2525 and Change Request 2527 | 3603 | N/A |
R122OTN | Shared System and CWF Renovation of Override Code Process and Recognition of Four 2-byte Modifier Fields on the Part B Query Record - For MCS Phased Implementation Approach Only | 3494 | N/A |
R7MSP | Sending the Primary Payer Covered Charge Amount to the Medicare Secondary Payment (MSPPAY) Module for MSP Home Health Prospective Payment System (HH PPS) Claims | 2954 | N/A |
R367CP | Section 630 of the Medicare Modernization Act (MMA) allows for the reimbursement for ambulance services provided by IHS/Tribal Hospitals, including CAHs, which manage and operate hospital-based ambulances. | 3521 | N/A |
R160CP | Section 511 of the Medicare Prescription Drug, Improvement, and Modernization Act of 2003 Special Adjustment for Skilled Nursing Facility (SNF) Prospective Payment System (PPS) Rates for Acquired Immune Deficiency Syndrome (AIDS) | 3291 | N/A |
R427PR1 | Section 2231, Regional Medicare Swing-Bed Rates | N/A | N/A |
R259CP | Scheduled Release for October Updates to Software Programs and Pricing/Coding Files | 3397 | N/A |
R4GI | Scheduled Release for July Updates to Software Programs and Pricing/Coding Files | 3278 | N/A |