Job aids contain information to assist Customer Service Representatives (CSRs) with answering inquiries. The content is especially useful to call center management including supervisors, trainers, quality assurance staff, and CSRs who handle matters related to Medicare providers. Job Aids Full-text Search
R88MCM | Revisions to Chapter 13, "";Medicare Managed Care Beneficiary Grievances, Organization Determinations, and Appeals Applicable to Medicare Advantage Plans, Cost Plans, and Health Care Prepayment Plans (HCPPs),""; (collectively referred to as Medicare Health Plans). | N/A | N/A |
R84MCM | Revisions to Chapter 12-Effect of Change of Ownership | N/A | N/A |
R54DEMO | Revisions to Change Request (CR) 4294 - Low Vision Rehabilitation Demonstration | 5756 | N/A |
R27SOMA | Revisions to Appendix PP Guidance to Surveyors for Long Term Care Facilities | N/A | N/A |
R28SOMA | Revisions to Appendix D, Guidance to Surveyors for Portable X-ray Services | N/A | N/A |
R1337CP | Revisions to 9-Digit ZIP Code List Provided in Change Request 5208 | 5730 | N/A |
R130FM | Revisions of the CROWD Report | 5555 | N/A |
R184PI | Revisions for MACs and PSCs | 5399 | N/A |
R82MCM | Revision to Chapter 6 Relationships with Providers | N/A | N/A |
R47GI | Revision to Certification for Hospital Services Covered by the Supplementary Medical Insurance Program as it Pertains to Ambulance Services. | 5684 | N/A |