OUR MISSION -- To provide America’s Veterans, enrolled in VA’s Health Care System, their families, caregivers, VA employees, volunteers, and visitors, reasonably priced merchandise and services essential to their comfort and well-being.

OUR VISION -- As an integral part of the VA community, be an efficient, innovative, customer-driven organization consistently delivering merchandise and services of exceptional quality and value by a knowledgeable, friendly, and enthusiastic team that takes pride in our mission.

OUR CORE VALUES -- The VCS core values symbolize a personal code of ethics, responsibility, and professional behavior that govern the way VCS employees interact with customers and each other. These core values are:

• Integrity – Honest, trustworthy and accountable, taking personal responsibility

• Respect – Honor the dignity of others by treating all with civility

• Excellence – Exceed expectations and accept accountability for operational standards

• Compassion – Sensitive to the physical and emotional needs of all

• Commitment – Exceptional service through dedication, loyalty and teamwork