OUR PLEDGE -- To provide service and value at the highest levels influencing our customers to make VCS their first choice for shopping and dining. We pledge to always:

• Smile, first impressions count. We never get a second chance to make a good first impression. To our customer, the associate is VCS.

• Be courteous, friendly, service-oriented. Customers expect to be treated as individuals desiring personalized service by enthusiastic associates personally committed to their total satisfaction.

• Serve customers quickly and pleasantly. We will approach and engage customers immediately attempting to determine or define their needs.

• Be responsive to customers’ inquiries/questions. We will be responsive to our customers’ concerns and make all attempts to satisfy their needs.

• Accept responsibility and maintain high standards. Each associate takes personal responsibility for the quality of service that our customers receive.

• Listen patiently and find workable solutions. Listening is a courtesy; it helps associates understand customers’ concerns and their needs.

• Be a proud, caring professional. Associates will take pride in the quality of their work and are professionals who care about doing more than just what is expected.

• Thank the customer for their business. VCS customers have many shopping alternatives. Expressing our appreciation for their business will enhance a return visit VCS again and again.

• Provide service..."above customers’ expectations". Focusing on the principles embedded in our mission vision statements, VCS will strive to retain an active customer base by exceeding customer expectations.