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Welcome to the Cost and Performance Management Online Help Desk.
This site is designed to help you quickly and efficiently answer questions and resolve issues related to ABC/M methodology, ABC/M technology tools, and Performance Metrics. There are a variety of ways to obtain support including Self-Help Support tools, E-mail Support Requests, and Telephone Support. All site material is regularly updated to provide solutions to the latest questions and issues encountered by Users.
| Self Help |
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Tip of the Month |
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Many questions and issues can be solved quickly and efficiently using the online self-help tools: |
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If you are experiencing slower speeds using the Cognos Cost & Performance tools than you would like, sometimes a simple setting on your local computer can boost the speed
significantly.
For more information and detailied instructions in PDF form please click here to download.
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| View Prior Month's Tips
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| E-mail Support Request |
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Telephone Support |
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For more complex questions that can't be solved using the self-help tools, contact the experts by submitting an E-mail support request:
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- Convenient way to answer more difficult questions.
- Leverage the knowledge of ABC/M Subject Matter Experts.
- Speedy responses delivered in two business days or less!
- Submit a request in minutes using the
Online Help Request Form.
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For difficult questions that are critical and require an immediate response we offer telephone support available from 10am - 3pm EST.
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- Contact an ABC/M Subject Matter Expert to receive an immediate response to your question!
- Should be used to answer questions and address issues that are time sensitive, otherwise use E-mail support.
- Listing of ABC/M contacts providing telephone support.
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Please provide us feedback at fws_cpm@fws.gov
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