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Information for Non-VA Providers
St. Louis VA Medical Center RN Case Managers Home Page
Some veterans may be receiving care from both a non-VA provider as well as from the St. Louis VA Medical Center. To better serve to our veteran patients that may be seeing a non-VA provider, the RN Case Managers at the St. Louis VA Medical Center have put together some information that will help the non-VA provider coordinate their care with the services provided at the St. Louis VA Medical Center. This page will provide non-VA providers with important information needed to connect their veteran patients to service through the Saint Louis VA Medical Center.
Information about VA Pharmacy Prescription Benefits
Non-VA Providers seeking to transfer or admit a patient to the St. Louis VA Medical Center should first contact a Utilization Review Specialist.
- Acute Inpatient Care: 905-3489 or 460-3073
- Long-Term/Rehab: 905-6186
- Mental Health: 905-0256
Please have the following information available when calling:
- Patient Name
- Patient Social Security Number
- Patient Date of Birth
- Admission Date
- Admitting Diagnosis
- Current Diagnosis/Plan of Care
- Brief Hospitalization History
- Current Lab Results
- Relevant Test Results
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Non-VA providers seeking follow-up care for patients being discharged to home should contact the appropriate VA Primary Care Provider
Prior to calling, please have the following information available:
- Patient Name
- Patient Social Security Number
- Patient Date of Birth
- Admission Date
- Discharge Date
- Admission/Discharge Diagnosis
- Brief Hospitalization History
- Discharge Prescriptions (VA Prescription Benefits )
- Equipment Required for Discharge Home
- Patient Discharge Instructions
- Requested Patient Follow-up
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Prior to calling, please have the following information available:
- Patient Name
- Patient Social Security Number
- Patient Date of Birth
- Admission Date
- Discharge Date
- Admission/Discharge Diagnosis
- Brief Hospitalization History
- Discharge Prescriptions (VA Prescription Benefits )
- Equipment Required for Discharge Home
- Patient Discharge Instructions
- Requested Patient Follow-up
Surgical or Specialty Service
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Case Manager/
Case Coordinator
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Contact Number
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Fax Number
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| Dermatology |
Cheryl Darris, RN |
314-652-4100 x53186 |
314-289-6581 |
| ENT |
Lois Thornton, RN |
314-652-4100 x53966 |
314-289-7007 |
| General Surgery (patients with even Social Security #) |
Lois Thornton, RN |
314-652-4100 x53966 |
314-289-7007 |
| General Surgery (patients with odd Social Security #) |
Bernadette Matchingtouch, RN |
314-652-4100 x53968 |
314-289-7034 |
| Neurology |
Pat Hawkins, RN |
314-652-4100 x55083 |
314-289-7007 |
| Neurosurgery |
Pat Hawkins, RN |
314-652-4100 x55083 |
314-289-7007 |
| Ophthalmology |
Cheryl Darris, RN |
314-652-4100 x53186 |
314-289-6581 |
| Orthopedic Surgery |
Pat Willis, RN |
314-652-4100 x56376 |
314-289-7034 |
| Urology |
Bernadette Matchingtouch, RN |
314-652-4100 x53968 |
314-289-7034 |
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