Help Public Reference Room Customer Service Levels (CSLs)

Customer Service Levels (CSLs)

For Services Provided by the Federal Energy Regulatory Commission's Public Reference Room

(Fees apply to most services; CSLs do not include delivery time of materials)

Service	Description	Customer Service Level	Data Needed for Request	Note
Requests for Records - Off-Site (including gas tariffs)	Requests for original documents stored at off-site storage facilities	7-10 business days	Via Written Request:  Date, docket and sub-docket number or tariff/rate schedule number, description of document;Via Walk-In:  Fill out Request for Records with specific dates of documents, descriptions, and docket and sub-docket numbers or tariff/rate schedule number.	Documents must be obtained from eLibrary if available.  Assistance for use of publicly-available computers is available.
Requests for Records - On-Site (including electric tariffs)	Requests for original documents stored at FERC	1-3 business days	Via Written Request:  Document identifying information (i.e. accession number, docket and sub-docket number or tariff/rate schedule number, date, company name, description of document);Via Walk-In:  Fill out Request for Records with specific date of document, description, and docket and sub-docket number or tariff/rate schedule number.	Documents must be obtained from eLibrary if available.  Assistance for use of publicly-available computers is available.
Requests for Printing Documents from eLibrary for requester	Requests for Public Reference Room to  print documents available in non-microform format (full service)	1 business day	Via Written Request:  Must include document identifying information (i.e. accession number, docket and sub-docket number, date, company name, description of document);Via Walk-In:  Customer must use publicly available computers to print documents.	Assistance for use of publicly-available computers is available.
Requests for Printing Microform Documents from eLibrary for requester	Requests for Public Reference Room to print documents only available in microform for requester (full-service microform)	3 business days, depending on total number of pages within document(s)	Via Written Request:  Must include document identifying information (i.e. accession number, docket and sub-docket number, date, description of document);Via Walk-In:  Customer must use publicly available computers to request documents.	Assistance for use of publicly-available computers is available.
Photocopying	Requests for Public Reference Room to photocopy documents retrieved from on-site storage or from off-site storage for the requester	1-3 business days after receipt of records from storage.	Via Written Request:  Docket and sub-docket number, accession number (if available), file date, description of document or other document identifying information.Via Walk-In:  Self-Service	Depends on clarity of request and condition and volume of records.
Requests for Certifications	Requests for document certification	1 business day	Via Written Request:  Docket and sub-docket number, accession number, file date, description, quantity of copies;Via Walk-In:  Certification Request Form required.  Identify docket and sub-docket number, accession number, file date, description and quantity.	No charge for Government agencies.Depends on availability of Secretary of the Commission staff.
Requests for Hearing  Transcripts		1 business day after transcripts become publicly available.	Via Written Request:  Docket and sub-docket number, accession number, file date and description of transcript;Via Walk-In:  Self-Service	Transcripts available in Public Reference Room 10 business days after hearing.  Transcripts may be available through eLibrary 8 days after hearing.