Media Contact: Greg Rivara, Communications Manager,
(312) 814-0095
Because of extremely high call volumes,
you may need to visit your local office in person in order to
speak directly to a member of the staff.
Mondays are the busiest days; it's recommended that you
arrange for a visit Tuesday - Friday. Regular office hours are 8:30
a.m. to 5 p.m., Monday through Friday, except for state holidays.
To find the location and contact information for the
closest office, enter your zip code or choose from
the communities listed in the menu below:
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Telephone Service Lines
Tele-Serve - Claiming benefits by telephone: (888)
337-7234
Claimant Services - Unemployment
Insurance, including questions about Direct Deposit: (800)
244-5631 or (312) 793-5280
Local Office locator: (888) 367-4382
Debit Cards - toll-free cardholder customer
number, 24 hours a day, 7 days a week: (800) 627-2069
Employer Hotline: (800) 247-4984
or (312) 793-4880/1; Employer Problem
Resolution: (800) 247-4987
or (312) 793-1900
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Fax Lines
Listings for Central Office, Regional, and Local Offices
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IDES Administrative
Offices:
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Chicago
33 South State Street
Chicago, IL 60603
(312) 793-5700
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Springfield
850 East Madison Street
Springfield, IL 62702-5603
(217) 785-5069
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Regular
office hours are 8:30 a.m. to 5 p.m., Monday through Friday,
except for state holidays.
Note: unemployment claims and other
workforce services are not available in the administrative
offices.
More
information:
|
TTY/TDD Agency Numbers:
Location |
TTY/TDD Number |
Chicago: |
Grand Ave (West Town) |
888-261-8490 |
Blue Island Ave office (Pilsen) |
888-261-7983 |
47th St. (Mid South) |
888-261-7985 |
Other Locations: |
Arlington Heights |
888-261-8573 |
Chicago Heights |
866-266-3815 |
East St. Louis |
888-206-2812 |
Freeport |
866-287-2999 |
Jacksonville |
888-261-2708 |
Kankakee |
888-614-2398 |
Lombard |
866-488-4003 |
Peoria |
866-266-3802 |
Rockford |
815-229-2791 |
Springfield |
888-206-2814 |
Woodstock |
815-338-2374 |
Special Services: |
EEO/AA Office |
888-340-1007 |
Other Services: |
Appeals |
888-205-3145 |
Benefit Payment Control |
888-205-3562 |
Teleserve |
800-662-3943 |
Tax Hotline |
866-212-8831 |
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