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July 8, 1999
To: Lenders/Holders/Servicers
Participating in the Health Education Assistance Loan (HEAL) Program
Subject: (1) Amendment to
Policy Memorandum L-1999-6 on the Exceptional Performance Standards, and (2)
HEAL Forms Web Site
HEAL Lender Policy Memorandum L- 1999- 10
Exceptional Performance
Standards
The HEAL program remains
in the development stage of producing guidelines on an Exceptional Performance
Standard for lenders, holders, and servicers. We intend to develop a reasonable
standard that fits the needs of the HEAL Program and its participants. To gain
a better understanding.of the complexities involved with developing fair and
reasonable guidelines, we visited with the two primary holders of HEAL loans
and heard their concerns and listened to their proposals on alternative approaches.
Further, to acquire additional experience and expertise with the HEAL loan auditing
process including cost-effective measures of implementing an exceptional performance
standard, we have contracted with a major accounting firm to assist us in the
development of the guidelines. This action has necessitated a longer than previously
planned time frame for the development stage of producing these guidelines.
Consequently, the HEAL program is revising the schedule previously published
in Policy Memorandum L-1999-6. We plan to complete the guidelines as soon as
possible, and will notify you with a more definitive schedule as soon as one
is determined.
HEAL Forms
We are pleased to advise
you that HEAL forms that are currently in use are now available on the Internet.
Copies of the forms can be viewed and/or downloaded from the web site and used
to print official forms. The following forms are at this site:
No form number |
Exit Interview |
HRSA 500-3 |
Refinancing Promissory
Note |
HRSA 507 |
Loan Transfer Statement |
HRSA 508 |
Borrower Deferment
Request |
HRSA 510 |
Lender's Application
for Insurance Claim |
HRSA 512 |
Lender's Quarterly
Report of Health Education Assistance Loans |
HRSA 513 |
Request for Collection
Assistance |
HRSA 539 |
Physician's Certification
of Borrower's Total & Permanent Disability |
HRSA 550 |
Refinancing Loan Application/Promissory
Note |
The new web site address
is: http://forms.psc.gov/hrsaforms.htm
Questions regarding this
memorandum may be directed to Ms. Terri M. Ehrenfeld of the HEAL
Program at (301) 443-1540.
Stephen J. Boehlert
Associate Division Director for HEAL
Division of Student Assistance
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