Contacting a Patient

If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.

If you would like to send a card, gift or flowers to a patient, please send your items to the appropriate mailing address below:

Patient Name (Patient Room Number)
c/o VA Medical Center
1310 24th Avenue South
Nashville, TN 37212

or

Patient Name (Patient Room Number)
c/o VA Medical Center
3400 Lebanon Pike
Murfreesboro, TN 37129

Telephone Care

Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment.

• Monday - Friday 8:00 a.m. - 4:30 p.m.
  Toll-free (800) 228-4973

The VA MidSouth Healthcare Network (VISN 9) and the Tennessee Valley Healthcare System are pleased to offer you toll-free telephone access to a Registered Nurse (RN) after normal business hours, holidays, and on weekends. Learn more about the Nurse Advice Line.

• After Hours
  Toll-free (877) 291-5311

Schedule an Appointment

To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.

Patient Representative

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.

Compensation and Pension

To speak with someone in compensation and pension, call the Medical Center at (615) 327-4751, extensions 5577 or 6003 (or 1-800-228-4973, Extensions 5577 or 6003), then press 8.

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office.

Inquiry Routing and Information System

VA has establised an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

News Media

Members of the news media should contact our Public Affairs Officer at (615) 321-6304.

Business Partners and Contracting Opportunities

Learn more about contracting opportunities with the VA MidSouth Healthcare Network & the Louisville VA Medical Center.

Webmaster

For questions, comments, concerns, or technical issues with our website please contact the Tennessee Valley Healthcare System webmaster. When contacting the webmaster, please ensure your request is in regard to our website and does not include any sensitive or private health information.