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VA Palo Alto Health Care System
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Appointments and Advice
 Telephone Care Program
(650) 496-2579 or
1-800-455-0057
The Telephone Care Program is a service that will allow you to receive personalized, timely attention for your health concerns by telephone. This service is provided for veterans by a special health care team that can answer health care and eligibility questions. Call (650) 496-2579 from the 650 calling area or 1-800-455-0057 from outside the local calling area. This call connects you with an entire team of people ready to serve you. Your call will be directed to one of the following team members:
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Advice Nurse
The Advice Nurse is a registered nurse who will discuss your health care concerns with you and help you decide how best to handle your question or problem. If you are enrolled in a clinic and have a question about your treatment or a problem before your next appointment, the Advice Nurse will contact your doctor or nurse, if necessary.
Advice Pharmacist
The Pharmacist can handle questions or concerns about medicines, such as prescriptions, dosages, side effects, and refills.
Patient Services Advisor
This advisor can answer your questions about access to health care, VA eligibility, travel, insurance, appointments, etc. and can begin the process of enrollment for veterans who are new to our health care system.
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| Reviewed/Updated Date: March 24, 2008 |
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