Help Customer Service Levels (CSLs)
For Services Provided by the Federal Energy Regulatory Commission's
Public Reference Room
(Fees apply to most services; CSLs do not include delivery time
of materials)
Service | Description | Customer Service Level | Data Needed for Request | Note |
---|---|---|---|---|
Requests for Records - Off-Site (including gas tariffs) | Requests for original documents stored at off-site storage facilities | 7-10 business days | Via Written Request: Date, docket and sub-docket number or tariff/rate schedule number, description of document;Via Walk-In: Fill out Request for Records with specific dates of documents, descriptions, and docket and sub-docket numbers or tariff/rate schedule number. | Documents must be obtained from eLibrary if available. Assistance for use of publicly-available computers is available. |
Requests for Records - On-Site (including electric tariffs) | Requests for original documents stored at FERC | 1-3 business days | Via Written Request: Document identifying information (i.e. accession number, docket and sub-docket number or tariff/rate schedule number, date, company name, description of document);Via Walk-In: Fill out Request for Records with specific date of document, description, and docket and sub-docket number or tariff/rate schedule number. | Documents must be obtained from eLibrary if available. Assistance for use of publicly-available computers is available. |
Requests for Printing Documents from eLibrary for requester | Requests for Public Reference Room to print documents available in non-microform format (full service) | 1 business day | Via Written Request: Must include document identifying information (i.e. accession number, docket and sub-docket number, date, company name, description of document);Via Walk-In: Customer must use publicly available computers to print documents. | Assistance for use of publicly-available computers is available. |
Requests for Printing Microform Documents from eLibrary for requester | Requests for Public Reference Room to print documents only available in microform for requester (full-service microform) | 3 business days, depending on total number of pages within document(s) | Via Written Request: Must include document identifying information (i.e. accession number, docket and sub-docket number, date, description of document);Via Walk-In: Customer must use publicly available computers to request documents. | Assistance for use of publicly-available computers is available. |
Photocopying | Requests for Public Reference Room to photocopy documents retrieved from on-site storage or from off-site storage for the requester | 1-3 business days after receipt of records from storage. | Via Written Request: Docket and sub-docket number, accession number (if available), file date, description of document or other document identifying information.Via Walk-In: Self-Service | Depends on clarity of request and condition and volume of records. |
Requests for Certifications | Requests for document certification | 1 business day | Via Written Request: Docket and sub-docket number, accession number, file date, description, quantity of copies;Via Walk-In: Certification Request Form required. Identify docket and sub-docket number, accession number, file date, description and quantity. | No charge for Government agencies.Depends on availability of Secretary of the Commission staff. |
Requests for Hearing Transcripts | 1 business day after transcripts become publicly available. | Via Written Request: Docket and sub-docket number, accession number, file date and description of transcript;Via Walk-In: Self-Service | Transcripts available in Public Reference Room 10 business days after hearing. Transcripts may be available through eLibrary 8 days after hearing. |