Contacting a Patient
If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number)
c/o VA Medical Center
1030 Jefferson Avenue
Memphis, TN 38104
For the location of an inpatient or their phone number, dial the Medical Center at 523-8990 (or 1-800-636-8262), and press 2.
Telephone Care
Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.
Monday - Friday, 8:00 a.m. - 4:30 p.m.
- Within Memphis metro area: 523-8990
- Outside of the Memphis calling area:
Toll-free 1-800-636-8262
- If you are sick and wish to speak to a nurse, press 6.
All Other Hours
- Please contact the VA MidSouth Healthcare Network Advice Nurse Line located at the VA Medical Center in Lexington, Kentucky, at (877) 291-5311.
Returning Combat Veterans
- If you are a veteran of Operation Iraqi Freedom or Enduring Freedom, please use one of our special contact methods.
Schedule an Appointment
To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit MyHealtheVet.
Patient Representative
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.
Compensation and Pension
To speak with someone in compensation and pension, call the Medical Center at 523-8990 (or 1-800-636-8262), then press 8.
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office.
Inquiry Routing and Information System
VA has establised an Inquiry Routing and Information System (IRIS) which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
News Media
Members of the news media should contact our Communications Office at 901-577-7224.
Business Partners & Contracting Opportunities
Learn more about contracting opportunities with the VA MidSouth Healthcare Network & the Memphis VA Medical Center.
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