The Customer Service Initiative (CSI) provides a way for you to request reconsideration of a decision made by an Aviation Safety office. The goals of the Initiative are to:
- Promote more consistency and fairness in applying FAA regulations
- Make employees accountable for achieving Aviation Safety's mission
- Promote earlier resolution of disagreements
- Document Aviation Safety decisions
Customer Service Principles (MS Word)
Contact Aviation Safety Offices and Services for more about the CSI
- Aircraft Certification Service
- AIR CSI Customer Guide (MS Word)
Many aircraft design, manufacturing, and airworthiness issues can be resolved at your local Aircraft Certification Office (ACO) or Manufacturing Inspection District Office (MIDO).
- Flight Standards Service
- Office of Aerospace Medicine
- Office of Rulemaking
- Suspected Unapproved Parts Program Office (SUP)
Note: the following documents were written and developed when AVS' routing symbol was AVR. The Materials are being revised to reflect our new routing symbol.
Commitment
Materials
- Pocket Card (PDF)
- Wallet Information Card (PDF)
- Customer Service Principles Poster (PDF)
- Customer Service Review Checklist (MS Word)