U.S. Department of Health and Human Services, U.S. Department of Housing and Urban Development, U.S. Department of Veterans Affairs, Improving Access to Mainstream Services for People Experiencing Chronic Homelessness, Palmer House, Chicago, Illinois, May 20-22, 2003

 

STEPS FOR IMPLEMENTATION OF FACETS OF SSI PROJECT WITHOUT FUNDING:

SSA:
*Meet with SSA district or local primary office managers to:
--discuss work of staff involved in assisting homeless adults with SSI/SSDI claims
--determine methods of collaboration to make these claims move more smoothly, e.g., (1) possible use of staff’s agency’s address for claimant to use if needed; (2) submission of 1696 Appointment of Representative form with each homeless person’s claim; (3) setting appointments so that agency staff don’t have to wait with a person to submit claim; (4) ask SSA to consider assigning particular claims representatives to serve this population. This would facilitate communication for agencies’ staffs and claimants alike; (5) if DDS agrees, have cases flagged for claims examiners there to know claimant is homeless.

DDS:
*Meet with DDS medical relations officer to: (1) determine how to facilitate provision of medical evidence; (2) work to ensure that contact between claims examiners and agency staff is optimal; (3) ask DDS to consider having claims examiners contact claimant’s representative for additional information before a claim is denied; (4) ask DDS to consider assigning particular claims examiners to flagged cases.

PRESUMPTIVE ELIGIBILITY:
*In meeting with SSA, ask SSA for clear guidelines re: current presumptive eligibility rules.
*Ask SSA/DDS to consider a pilot project in which they and DDS train community staff re: SSI/SSDI eligibility and authorize presumptive eligibility similar to the SSI Outreach Project process to determine if this could assist more effectively.

STAFF RESOURCES:
*Arrange collaboration with mental health providers re: consultative evaluations, psychiatric evaluations to determine if psychiatrists/psychologists would be willing to do such evaluations on a limited number of individuals.
*Form coalition of outreach/agency staff who are serving this population so as to ensure that all services provided are done so.
*Form agreements among agencies that a certain percentage of existing staff’s time will be devoted to SSI/SSDI claims.
*Provide means for staff to conduct outreach, even if it means vehicle sharing.

TRAINING:

MANY WORKERS MISUNDERSTAND THE DISABILITY DETERMINATION PROCESS.
CLEAR, COMPREHENSIVE TRAINING OF STAFF IS CRITICAL. USE SSA/DDS TO DO SO AND BRING IN, EVEN FOR ONE SESSION, TRAINERS WITH EXPERTISE IN PROVIDING/DEVELOPING MEDICAL EVIDENCE AND WHO HAVE FAMILIARITY WITH COMMUNITY WORKERS’ CONSTRAINTS. WHILE THIS IS A COST, IT IS MINIMAL COMPARED TO THE IMPACT SUCH TRAINING CAN HAVE.


Yvonne M. Perret,
January, 2003