Before You Visit

Determine Your Eligibility

Before receiving services with Philadelphia VA Medical Center, you should first determine your eligibility. Use our eligibility page to make an application for health care benefits.

Schedule an Appointment

Eligible veterans should contact the Philadelphia VA Medical Center to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.

Change or Cancel an Appointment

If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period. Let us help you reschedule or cancel your appointment.

Minority Veterans Program

The Staff of the Philadelphia VA Medical Center is committed to providing quality care to the patients we serve. Your care will be
given with dignity and respect, and sensitivity to cultural background. The Minority Veterans Program (MVP) informs veterans about the services and benefits available to minority veterans and their families. The MVP focuses on the needs of minority veterans in our local communities, and identifies barriers to a more accessible environment.  Learn More about the Minority Veterans Program.

During Your Stay

Advance Directives

There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time. Tell us in writing about the kind of care you want if you cannot speak for yourself.

Patient Education

We want to assist you in learning more about your condition, how to live a healthly lifestyle, and ways to self-manage your own health. A number of educational resources are available to you at no cost.

Customer Service

A number of programs have been established at this Medical Center to assist you in the event you have a concern or complaint. Let us help you resolve your issue.

After You Leave

Discharge Process

Now that you've been a patient, you may have some concerns after you leave. Let us help you on the path to recovery.

Billing and Insurance

You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance. Learn more about billing and insurance.

Release of Information

The Release of Information Office processes requests for medical records and assists providers with completing forms for patients. Let our staff help you get the information you need.