Job Description (show details...)

Summary

Contractor assurance specialists support the deployment of an integrated set of contractor assurance system (CAS) processes that enable management by fact, continuous institutional learning and improvement across all major areas of mission/program, science/technology/engineering, operations and business support, with an overall focus on improving mission delivery.

The contractor assurance specialist 2 requires working knowledge of two to four of the contractor assurance suite of processes. Functions as subject matter expert in one area and/or as the lead operator for the assigned contractor assurance processes according to established policies and guidance from CAO managers. Interacts occasionally with associate directors. Intermittent short-term supervisory lead of work groups, projects, or teams. Responsible for ensuring that multiple independent processes perform to specification. Designs and improves processes. Receives assignments from organizational managers in the form of objectives with goals and the process by which to meet goals. Work is reviewed upon completion for adequacy in meeting objectives. Facilitates or operates a portion of the contractor assurance suite of processes and is capable of using the full suite. Recommends approach to solutions, plans schedule and arranges activities in accomplishing objectives. Accountable for ensuring that multiple, interdependent processes perform to specifications.

Job Duties

1. Safety and security are a primary responsibility for all Laboratory employees. Maintains required safety and security training, assures safety and security compliance, and makes safety and security an integral part of every task, including taking the necessary steps to stop work if continuing the job is unsafe or compromises security.
2. Designs, deploys and operates systems and supporting tools and provide training for: performance improvement; commitment management; measures, assessments; lessons learned; risk characterization; issues and corrective actions management; and process improvement to enable fact- and data-based executive management decisions for the institution and its major business areas.
3. Provides coaching and advice to our management customers.
4. Works with contractor assurance deployed staff in assisting them in implementing CAS in their respective organizations.
5. Represents management customers, as requested, to present their opinions and extend their authority and direction.
6. Facilitates collaboration and coordination to solve complex institutional performance challenges using CAS.
7. Researches, assembles, and/or evaluates information or data regarding industry practices or applicable regulatory changes affecting contractor assurance policies or programs; recommends sound, practical solutions to complex issues.
8. Understands and adheres to all Laboratory and regulatory requirements specific to contractor assurance.
9. Ensures all results, processes, and final products meet quality specifications and are completed according to established requirements including cost, scope, and schedule.
10. Fosters a mutually respectful work environment that is free from discrimination and harassment.

Job Knowledge

• Forward-thinking with a strong record of leadership, technical advocacy, innovation, and commitment to scientific and/or business excellence.
• Working knowledge in one or more of the following areas and associated tools: performance improvement; commitment management; measures, assessments; lessons learned; risk characterization; issues and corrective actions management; and, process improvement.
• Understanding of integrated organizational-level performance-based management systems.
• Proficiency in leading growth and change, driving for results, and building productive and sustainable internal and external collaborations.
• Proficient skills in leading and engaging people; strong interpersonal, communications, and team building skills; effective ability to manage personal conflict, negotiate agreements, delegate authority, and build consensus.
• Experienced in effective decision-making and risk management regarding complex technical issues.
• Ability to foster a work environment that promotes openness, trust, communication, teamwork, innovation, and satisfaction.

Education

• A bachelor's degree and a minimum five years of related experience, or an equivalent combination of education and experience.
• Prior experience in organizational-level performance-based management, quality, and/or a technical discipline related to area of assignment

Direction

A. Supervision Received

• Receives functional and operational direction from respective contractor assurance office (CAO) managers.
• Receives strategic guidance from director, deputy director, and/or principal associate director.
• Receives functional guidance from associate directors and division leaders, including guidance via the contractor assurance deployed staff.

B. Supervision Exercised

• Provides functional, operational, and developmental direction to reporting support and/or clerical employees, if assigned.
• Provides functional and schedule direction to the contractor assurance deployed staff.

C. Contacts

• Director, deputy director, principal associate director, associate director, division leaders, and all associated direct reports and staff.
• CAO managers, deployed staff, subject matter experts, partners and suppliers; and institutionally assigned agents (IMCs, etc.)
• LANS board of governors and staff, LANS partners, and contractor assurance associates from across the DOE complex.
• DOE and NNSA management, staff, and subject matter experts.
• External vendors of contractor assurance key tools.

This description is not intended to be a complete statement of every aspect of the position, but rather to act as a guide to the essential functions to be performed. Assigned functions of this job may vary, and other duties and responsibilities may be assigned or changed at the discretion of management.