Mule Team Management; Managing Challenging Employees and Implementing Accountability
January 21, 2009: 11:30 - 1:00 PM Central
Synopsis
It has been said that we spend 80% of our time managing 20% of our staff. Using humor and the power of metaphors, this webinar will present some creative ways of managing that 20% of our workforce and also provide some guidance for managing ourselves. We will discuss some common management issues using Don Miguel Ruiz's The Four Agreements. Ruiz's agreements: 1. Take Nothing Personally; 2. Make No Assumptions; 3. Have Integrity with Your Word; and 4. Always Do Your Best, will help guide the WebEx.
Presentation objectives
- Learn about the importance of humor in the accountability process.
- Learn to describe the process of positive reframing and how it may develop clear expectations among staff.
- Come away understanding the importance of follow-up.
- Learn to recognize the importance of time, consistency, and vision when managing.
Speakers
Sally Harrison, RN, BSN
Ms. Harrison is the principle and CEO of Rural Health Strategies, Inc. Prior to working with Rural Health Strategies, Inc., Ms. Harrison developed the Practice Management Program at the Mississippi Hospital Association, through funding from Robert Wood Johnson Foundation, and subsequently worked as the Director of Practice Manager for 6 years. This program was developed with the intent to help rural providers improve financial and clinical processes that would maintain access to healthcare. During her 6-year tenure as a Practice Manager, she assisted hospitals, federally qualified health centers, as well as many private and rural health clinics.
Prior to her position at Mississippi Hospital Association, she held hospital administrative positions with Health Management Associates. She has also held clinic administrative positions for multi-specialty clinics with satellite clinics in rural areas. Her clinical experience began 25 years ago in direct care areas in the hospital setting.
Ms. Harrison received her BS in Nursing as a Dean's List Scholar from University of Southern Mississippi.
Mark Chustz, LCSW
Mark has worked in health care for over 20 years - the first 5 years as a psychiatric social worker, practicing in both inpatient and outpatients settings. He has served as a hospital CEO for over 12 years. He is currently CEO of a Critical Access hospital in Louisiana and a PhD candidate at the Nelson Mandela School of Public Policy.
Mark is also a member of the National Rural Health Association Congress and an alternate delegate to the American Hospital Association Region Seven Policy Board. He serves on numerous healthcare boards and the Governors Advisory Board for Healthcare. In his capacity as a rural health advocate, Mark has published journal articles on hospital policy implementation and healthcare policy development. He has also presented at three national conferences. Mark's professional interests include governance, organizational performance improvement, and rural health policy.
Registration/Contact
You may use our online registration form to register for free.
As always, if you have any comments or questions please do not hesitate to contact Allison Hartl at ahartl@ruralcenter.org or (218) 727-9390 ext 251.
This WebEx is provided with support from the HRSA Office of Rural Health Policy.