What is Care Coordination Services?
The Office of Care Coordination Services (CCS) uses health informatics, disease management and telehealth technologies to target care and case management to improve access to care, improving the health of veterans. Care Coordination changes the location where health care services are routinely provided. (More)
Care Coordination Services signature programs are Telehealth related. Three different versions of telehealth use the latest technologies to increase the veterans access to care. (More)
Telehealth Programs
It's not about the Technology
New technologies such as telehealth help improve health care services. For technology to work it must work for the people it is meant to help - patients and the professionals providing care. Care coordination in VA helps ensure veteran patients get the right care in the right place at the right time and aims to make the home into the preferred place of care, whenever possible. If the home, or place of residence, is going to be the preferred site of care the caregiver in the home and caregiver support in the local community becomes ever more important. The person who is usually there to deal with the fears and frustrations of the patient as they cope with their illness each day, transport them to the clinics and provide personal care is the caregiver in the home.
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Home Telehealth for New Veterans Discharging From the Armed Forces
Veterans with medical conditions such as diabetes, high blood pressure and other physical or mental health problems can be monitored at home using home telehealth technologies or devices. This prevents or delays a veteran needing to leave their home and travel to a VA facility unnecessarily. These devices do not replace routine medical appointments rather they enhance primary care. Additional Home Telehealth programs are also coming to the home-front such as Polytrauma, Substance Abuse, PTSD, Spinal Cord Injury, and Traumatic Brain Injury. (More)