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Prosthetics and Sensory Aids Service
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Patient Satisfaction
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VA prosthetics has a primary goal and charter to care for the veterans that require
our specialized service. This brings to focus the fact that the prosthetics patient
is our number one customer. In most cases this is a life-long relationship with each
individual to see that his or her needs are met.
Measuring Patient Satisfaction - Gallup Poll
According to a recent
Gallup Amputee Survey conducted November 2006 to March 2007, the Gallup Organization
found that VA prosthetics was providing satisfactory or above service
to the vast majority of veterans. Most of the veterans surveyed came into the program
with low expectation but raised this opinion once they were active in the program.
Our goal is to reach those that have been dissatisfied
with our service in the past and seek ways to improve this service.
VA prosthetics continuously seeks ways to improve both our care and our processes.
This includes
finding solutions to the recommendations mentioned in the survey, and to raise the results
shown to an even higher level.
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| Section 508 Reviewed/Updated Date: January 5, 2009 |
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