T   H   E      N   A   T   I   O   N   A   L      I   N   S   T   I   T   U   T   E   S      O   F      H   E   A   L   T   H   NEED HELP? HOME REMEDY UPDATE NOTES SERVICE REQUESTS SERVICE & TRAINING HISTORY TICKET SEARCH PUBLIC IT HELP DESK CONTACTING US  Online Service Requests       Submit Service Request       My Service Requests       Find Service Request Frequently Asked Questions Accounts ADB Antivirus Blackberry Data Warehouse/nVision Email ITAS LISTSERV Mac NBS Travel NED NIH Login Titan (z/OS) VPN/Parachute Access  Search FAQs  CIT Knowledge Base   Remedy System       Pending Update Notes       Completed Update Notes       Remedy Web Interface   Helpful Links       CIT Home Page        Emergency Contact List        CIT FY04 Year End Review        DCS Program Updates       Anti-Virus Information       Training Program       Reports       Relationship Manager's       IC Assignments       Software Distribution       Remote Access       Statistical Software       NIH IT Support Sites        NIH Wireless Networking       Vendor Support Sites   Top Resolutions from the Help Desk My NIH Portal password is not authenticating. You should use the same credentials for the NIH Portal as that you use for your NIH Domain Login. How do I change my NIH domain account password? Password can be changed at www.mail.nih.gov under "User Section/Account Management". You may also change it at password.mail.nih.gov. How do I get access to the ADB/Delpro? The "Keyword Reset/ADB ID Reactivation Form" needs to be faxed to the ADB group. I keep getting suspicious emails and SPAM. Suspicious emails should be forwarded to the help desk as an attachment so the internet header information can be viewed. SPAM should be forwarded to SPAMREPORTS@mail.nih.gov. After forwarding, permanently delete message(s) from your computer. My computer keeps freezing. Press Ctrl-Alt-Del to access the Task Manager and terminate the program that is not responding. Warm-boot computer if not responsive.   TOP RESOLUTIONS NIH Portal password not authenticating Changing an NIH Domain Account password Access to ADB/Delpro Suspicious emails or SPAM? Computer keeps freezing or not responding