Written Responses to Knowledge, Skills and Abilities (KSAs) Questions
Some agencies require you to submit written responses describing your particular knowledge, skills or abilities relating to specific, job related situations. The application may ask you to "Describe a situation..." or "Tell us more about a time you..." It is important for you to take the time to write a concise, meaningful response to these questions. We recommend using the Situation, Action, Outcome approach in your response.
- Describe the situation.
- Describe the actions you took to resolve the challenge of the situation.
- Describe the outcome of your actions.
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