The VA now offers two automated options for ordering your prescription refills: by phone and on-line. Read the instructions below to see which option is right for you.

Instructions for Using the Automated Telephone Prescription Refill System
Before you begin, make sure you read the guidelines below:

• This system is for REFILLS ONLY and cannot be used to pick up a prescription at the OBVAMC window.
• Request your refill as early as you wish, but at least ten (10) days before you run out of your medicine.
• You must use a touch-tone phone. If you do not have a touch-tone phone, mail in the refill request slip you received with your last prescription.
• Have your prescription vials handy because you will need to provide your prescription numbers.

Then:

1. Dial 990-5547 or 1-800-863-7441, Enter “1”, then Ext. 5547.
2. Enter your full Social Security Number, followed by the pound (#) sign.
3. Press “2” to reach the Pharmacy Options, then Press “1” for refills.
4. Enter your prescription number (found on the prescription bottle label), followed by the pound (#) sign. Click Here to view an example.
5. While in the Pharmacy Options, you may press “2” to check on the status of a prescription, or you may press “8” to speak with a Pharmacy Technician between 8:00am and 4:30pm, Monday through Friday.

Instructions for Using the Internet Prescription Refill System
Before you begin, make sure you read the guidelines below:

• This system is for REFILLS ONLY and cannot be used to pick up a prescription at the OBVAMC window.
• Request your refill as early as you wish, but at least ten (10) days before you run out of your medicine
• You must be registered with the My HealtheVet web site. To register, go to www.myhealth.va.gov and follow the instructions for registration.
• Have your prescription vials handy because you will need your prescription numbers.

Then:

1. Access MyHealtheVet and login.  Click on “Pharmacy” and “Refill My Prescriptions”.
2. Click on the box corresponding to the prescription number you want refilled.
3. When you are finished requesting your refills, click “Submit”.
4. You may also check on the status of your prescriptions and prescription refill history using MyHealtheVet.