HRSA - Quality Improvement

HRSA - U.S Department of Health and Human Services, Health Resources and Service Administration

U.S. Department of Health & Human Services

Quality Improvement & Risk Management Training

HIV/AIDS Rural Health Clinics

You must have the Real® Media player installed on your computer to view the training modules. Download the free Real® Media player

Module 1: Defining Quality

Patient Satisfaction
Key Interactions

Module 2: What to do to Improve Quality

Defining Risk Management
Failures in Tracking

Module 3: Measuring Improvement

Peer Review
Staff Liability

Module 4: Strategies to Make Quality Better

What Really Does Not Work

Module 5: What Works, What Really Works

Teamwork
Systems Change
Tools

What You Will Learn

Expectations regarding risk management and quality improvement
Components of a risk management program and implementation strategies
Components of a quality improvement program and implementation strategies

Each training module is led by George Rust, MD, MPH, deputy director of the National Center for Primary Care at Morehouse School of Medicine. His expertise about integrating quality and risk management comes from his work as a family physician, a medical director managing a multi-site community health center and a consultant visiting health centers across the country. Whether you are a physician, nurse, dentist, pharmacist, social worker, nutritionist, health educator or ancillary staff, these training modules will help you link risk management to quality management and provide you with practical suggestions for improving the quality of care delivered by your organization.

Related Links

TalkingQuality.gov

Agency for Healthcare Quality & Research