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Quality Improvement & Risk Management Training

You must have the Real® Media player installed on your computer to view the training modules. Download the free Real® Media player

Module 1: Defining Quality

  • Patient Satisfaction
  • Key Interactions

Module 2: What to do to Improve Quality

  • Defining Risk Management
  • Failures in Tracking
Module 3: Measuring Improvement
  • Peer Review
  • Staff Liability

Module 4: Strategies to Make Quality Better

  • What Really Does Not Work

Module 5: What Works, What Really Works

  • Teamwork
  • Systems Change
  • Tools

What You Will Learn

  • Expectations regarding risk management and quality improvement
  • Components of a risk management program and implementation strategies
  • Components of a quality improvement program and implementation strategies
Each training module is led by George Rust, MD, MPH, deputy director of the National Center for Primary Care at Morehouse School of Medicine. His expertise about integrating quality and risk management comes from his work as a family physician, a medical director managing a multi-site community health center and a consultant visiting health centers across the country. Whether you are a physician, nurse, dentist, pharmacist, social worker, nutritionist, health educator or ancillary staff, these training modules will help you link risk management to quality management and provide you with practical suggestions for improving the quality of care delivered by your organization.

Related Links

Agency for Healthcare Quality & Research

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