Contacting arXiv administrators
arXiv administrator time is in extremely short supply. Before contacting us, please review our help and FAQ pages to see if your problem is explained there.
If your issue cannot be resolved without personal help, you should contact arXiv administrators with a precise and detailed description of your problem.
(ALL queries of any nature must be submitted via email.)
For technical queries (including account or paper submission problems):
- Send a precise email, including all relevant details (especially paper ids, rejection ids, URLs etc.) to www-admin@arxiv.org.
- If you receive an automated response to your email, please read all instructions carefully.
If there is no other identifying information in your message (e.g. paper id or rejection id), you may need to address your email with "Dear arXiv," to bypass our SPAM filter. - Do not include attachments with your email.
If your submission has failed, quote the rejection identifier in your email.
If you need to correct files in your submission, make a replacement.
If you feel that a file is necessary to explain your problem, first send an email with as many details as possible and ask if the attachment is truly necessary. - Always contact arXiv administrators before your submission is announced if there is a technical problem that prevents processing.
For moderation queries (including questions about account status or submission modifications):
- Send a precise email, including all relevant details (especially paper ids, former correspondence, submission summaries, etc.) to moderation@arxiv.org.
- If you receive an automated response to your email, please read all instructions carefully.
If there is no other identifying information in your message (e.g. paper id or rejection id), you may need to address your email with "Dear arXiv-moderation," to bypass our SPAM filter. - Please be patient, as moderation appeals are complicated and may take some time.