Customer Satisfaction with the Patents Issued
The following table presents the values given
in the increasing customer satisfaction graph for the patents issued for the last four fiscal years.
Target and Actual Customer Satisfaction Rates for Patents Issued for the last 4 Fiscal Years
|
FY 2000 |
FY 2001 |
FY 2002 |
FY 2003 |
Target |
60% |
67% |
67% |
67% |
Actual |
64% |
64% |
63% |
67% met |
|
DATA VALIDATION AND VERIFICATION
- Data source: Customer surveys.
- Frequency: Surveys are conducted and results are
reported annually.
- Data storage: Paper files and contractor electronic
files.
- Verification: Internal statistician develops data
instrument, conducts survey, and compiles results. Review
of results is performed internally by Patents management.
- Data Limitations: None.
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