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Service Line Reports
In response to a request from the Under Secretary for Health, the Health Services Research and Development
Service, through its Management Decision and Research Center and Houston Center for Quality of Care and
Utilization Studies, conducted a three-year evaluation of service lines in the Department of Veterans Affairs (VA).
The evaluation focused on implementation and effectiveness of service lines at both Veterans Integrated Service
Network (VISN) and facility levels. This document presents the highlights of the evaluation, based on site visits to
VISN offices and facilities, written surveys of facilities, and analyses of VA databases.
 All files are in PDF format.
Click here to download Adobe Acrobat Reader.
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