In-Person Authentication
In-Person Authentication (IPA) is a process used to verify a My HealtheVet (MHV) user's identity. Registered MHV users who are VA patients that have completed the IPA process will be able to view the names of their VA prescriptions.
Before In Person Authentication can occur, several requirements must be met:
- The user must be registered as a VA patient in their MHV account
- The user must view the MHV Orientation Video
- The user must download, read and sign the VA Form, 10-5345a-MHV (PDF)
- The user must present a form of government issued photo identification to a qualified VA staff member at their VA facility to be physically proofed
VA medical facilities currently use a manual process to allow VA patients access to paper copies of their medical records. Completing the In-Person Authentication process is the first step in providing on-line access to copies of key portions of VA medical records. Initially, once IPA has been completed, medication names will be available. In the future, other portions of your VA electronic medical record will become accessible on-line through your MHV account as part of your Personal Health Record. Notices will be posted to our website as each portion of the medical record becomes available on-line.
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As a veteran, what should I know about In-Person Authentication?
Q: What is In-Person Authentication?
A: In-Person Authentication (IPA) is a process to verify one's identity, in person, by a qualified VA staff member.
Q: What happens during the In-Person Authentication process?
A: My HealtheVet matches your first name, last name, social security number and date of birth as registered in your My HealtheVet account with the same information in your official VA record. This match allows My HealtheVet to request updates to your personal health record from your VA facilities. Once you have completed the In-Person Authentication process, My HealtheVet disables those fields to ensure your My HealtheVet data will always match your official VA record. If you need to change any of this information, please contact your VA facility to update your VA record. Once your official VA record is changed, your My HealtheVet account information will automatically reflect that change.
Q: Do I have to be In-Person Authenticated each time I want to see my personal health information?
A: No. Most veterans will be authenticated only one time. Occasionally, a VA patient's authentication status could change, whereupon the veteran will be notified and may have to repeat the process to regain access.
Q: What will In-Person Authentication allow me to do?
A: Once your identity has been verified through the In-Person Authentication process, you will have access to portions of your electronic medical information online through your personal MHV account. Initially, prescription names for Rx Refill are available. Later, the ability to see appointments, lab reports, and additional functions will be available.
Q: What must I do to be In-Person Authenticated?
A: My HealtheVet security requires that you verify your identity in person. Go to the MHV Home page, click on the VA Facility Locator link (VA Facility Locator) above the Home menu bar and search for a VA facility close to you (or use this link http://www1.va.gov/directory/guide/home.asp?isFlash=1 ).Then call the facility and ask where you can be In-Person Authenticated, as each facility has its own process.
Either before you go to the facility or at the facility, view the MHV Orientation Video (or read the MHV Orientation Video Transcript) and take the signed VA Form 10-5345a-MHV, VA Form 10-5345a-MHV (PDF), along with a valid government issued photo identification card to a VA staff member assigned to handle authentication.
Q: What could prevent the In-Person Authentication process from being completed?
A: First, verify that your required personal information is entered correctly.Then, verify that you meet the following criteria to be In-Person Authenticated:
- "VA patient" must be checked on the MHV registration/profile online form.
- Your First Name, Last Name, Birth Date and Social Security Number must be entered exactly as they are in your VA electronic record. Your Veterans Identification Card (VIC) has this information.
If you have verified the above and still have a problem, then request that a VA staff person verify your MHV account. Some veterans have two VA records; in this case, ask a VA staff person to merge the two records into one. Or, use the
Contact Us link for Help Desk support.
In some cases, your provider must be consulted prior to granting access to your medical information online, and there may be a delay in completing the In-Person Authentication process.
Q: When can I see my prescription names?
A: Prescription names are available to all VA patients through their MHV account right after they are In-Person Authenticated.
Q: Is my information secure?
A: Yes. All information placed in your My HealtheVet account becomes part of your Personal Health Record. It is not distributed, shared or viewed by the VA, and all privacy and security information listed in the My HealtheVet Website Terms and Conditions apply.
Remember that you also have a responsibility to keep your health information safe.
