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VA Online Rx Refill for Veterans

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Table of Contents

  1. Introduction
  2. Rx Refill Requirements
  3. Refilling a Prescription - General Information
  4. First Time Users - Rx Refill
    1. Entering through the Congratulations Screen
    2. Entering through the Home Page
  5. Returning Users - Rx Refill
    1. To Display the Prescription List
    2. To Refill a Prescription
    3. Submitted Rx Refill Requests
    4. To View Information Detail on a Prescription or an Rx Refill Request
  6. Error Messages
    1. Unable to Refill Prescription

Registration Information for Rx Refill

For questions about your medicines, please contact your Pharmacy Service or Healthcare Provider. For questions about using MHV, use the Contact MHV link at the top of every MHV page.

Introduction

My HealtheVet (MHV) is pleased to offer VA online Rx Refill to veterans.

VA Rx Refill is the number one electronic service that veterans request. This My HealtheVet service is available from anywhere using the Internet, and offers a very easy way to refill your VA prescriptions. Type http://www.myhealth.va.gov into your browser to display the VA Home page, as shown below.

Screen shot of the MHV splash page with Health and MyHealtheVet highlighted.

Then, from the menu on the left of the page, select Health Care > My HealtheVet (see yellow boxes above) to display the My HealtheVet Home page, similar to that shown below.

Screen shot of the MHV home page.

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Rx Refill Requirements

NOTE: The Rx Refill function of My HealtheVet requires that you must:

Screen shot of the Relationship to the VA section.

All of the above must be in conformance with your VA record to ensure that you can refill your prescriptions with Rx Refill online.

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Refilling a Prescription - General Information

NOTES:
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First Time Users - Rx Refill

Entering through the Congratulations Screen

When the Congratulations window appears immediately after registration, click on log in, as in graphic below, to login as a first time MHV user.

Screen shot of congratulations window.

When the Home page appears, enter your User ID and Password into the Member Login area (on the right side of the Home page).

Entering through the Home Page

After registration, return to the Home page and enter your User ID and Password into the Member Login area.

Then click on Pharmacy > Rx Refill > Refill Prescriptions as shown in steps 1-3 in the graphics below.

  1. Screen shot of Pharmacy tab highlighted in top navigation.
  2. Screen shot of Rx Refill tab highlighted in top navigation.
  3. Screen shot of Rx Refill tab highlighted in left navigation.
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Returning Users - Rx Refill

Those who have previously used Rx Refill can login by entering their User ID and Password into the Member Login area (as shown below) on the My HealtheVet Home page.

Screen shot of the Member Login section.

Then click on Quick Links > Rx Refill (on the right side of the Home page) to quickly access your prescription information in the Refill Prescription Information page.

Screen shot of Quick Links section.

To Display the Prescription List

On the Rx Refill tab, click the Refill Prescriptions link to display the Refill Prescription Information dialog. The prescriptions that are currently Active, and that are available for refill are displayed with an empty checkbox, as shown below in the yellow boxes.

Screen shot of Rx Refill page with active prescriptions highlighted.

NOTES:

To Refill a Prescription

To refill a prescription, click in the checkbox of the medication to be refilled and then click the red Submit Refills button at the bottom of the form. NOTE: Be sure to click Submit Refills after selecting your refills to ensure that your request is processed free of errors.

Screen shot of Rx Refill page with active prescriptions checked.

Submitted Rx Refill Requests

When refill requests have been submitted, an alert that your request has been submitted is shown at the top of the dialog. In the example below, the two requested refills (in yellow boxes) are labeled Submitted, meaning that your request has been received for processing.

An Active prescription that can be refilled will still appear onscreen with an empty checkbox.

Screen shot of Rx Refill Prescriptions Submitted Confirmation page.

To View Information Detail on a Prescription or an Rx Refill Request

Click the Prescription Number (in dialog above) to display a dialog similar to the one below with more detailed prescription information. For information on other prescriptions, click on the red Return to List button to return to the Refill Prescription Information dialog shown above.

For more information to understand Rx Refill, click the Help View Help File icon link to access MHV Help.

Screen shot of Rx Refill Details page.
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Error Messages

Unable to Refill Prescription

If MHV is unable to refill your prescriptions, an error message will appear offering instructions, as in the example below with message in yellow box.

Screen shot of Rx Refill page with an error message.
For questions about your medicines, please contact your Healthcare Provider or Pharmacy Service. For questions about using MHV, use the Contact MHV link at the top of every MHV page.
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