METHODOLOGY

PART I. HOUSEHOLD ACCESS
    A. Introduction
    B. Telephone Penetration
        1. Stable Telephone Penetration
        2. Disparities in Telephone Penetration
        3. Closing Penetration Gaps
    C. Access to Electronic Services
        1. Expanding Access to Electronic Services
        2. Disparities in Access to Electronic Services
        3. Expanding Digital Divide
    D. Conclusion
    E. Charts I-1 through I-29; Tables I-1 through I-4

PART II. INTERNET ACCESS AND USAGE
    A. Introduction
    B. Where People Access the Internet
        1. General Access to the Internet
        2. Points of Access Outside the Home
    C. How Households Access the Internet
        1. Type of Internet Access Device
        2. Type of Internet Service Provider
        3. Why Households with Computers Have Never Had Internet Access
        4. Why Households with Computers Have Discontinued Internet Use
    D. How People Use the Internet
        1. Internet Use At Home
        2. Internet Use Outside the Home
        3. E-mail Use
        4. Online Confidentiality Concerns
    E. Conclusion
    F. Charts II-1 through II-59

PART III. CHALLENGES AHEAD

APPENDIX. TRENDLINE STUDY (1984-1998)
    A. Introduction
    B. Telephone Penetration
        1. Highlights
        2. Profiles of the Most and Least Connected
        3. Variables in Telephone Penetration
    C. Computer Ownership
        1. Highlights
        2. Profiles of the Most and Least Connected
        3. Variables in Computer Penetration
    D. Internet Access
        1. Modems
            a. Highlights
            b. Profiles of the Most and Least Connected
        2. E-mail Use
            a. Highlights
            b. Profiles of the Most and Least Connected
    E. Conclusion
    F. Charts A-1 through A-25

GLOSSARY