You have reached the Board
of Veterans’ Appeals Ombudsman’s or BVA’s
Customer Service Home Page. The Ombudsman is
located in the Office of the Chairman, BVA.
Tell us what you like, or what could be improved
about the way BVA provides services. We’ll
try to resolve your concerns and answer questions as
quickly as possible. Let us know if you have
unpleasant experiences with BVA personnel and if our
communications are not clear and timely. We
monitor the issues you raise and provide that
information to the Chairman to help the BVA improve
future services.
We gladly accept
compliments:
Let us know if someone
in BVA was especially positive or helpful to you.
These examples of excellent customer service are
especially valuable in helping us improve; these
success stories provide a model all BVA employees
can follow. So, if you send us the specifics,
we will make sure the Chairman learns about it.
There's usually some
fine print, and here is ours:
- We’ll acknowledge
every contact you make with us and respond to
every inquiry that we can, especially those
concerning claims before the BVA.
- We WILL
NOT open attachments.
- We DO
NOT conduct business using email.
Do not send evidence, filings or other material
important to your appeal in an email.
Please send these items to us by mail or Fax:
Board of Veterans' Appeals
811 Vermont Avenue, NW
Washington, DC 20420
FAX: 202 565-4720
- To REPORT A DEATH --
Please accept our condolences for your loss.
For claims pending before BVA, you may report a
death by mailing or FAXing a copy of the death
certificate to:
Board of Veterans' Appeals
811 Vermont Avenue, NW
Washington, DC 20420
FAX: 202 565-4720
- We CANNOT provide
legal advice.
- We CANNOT intervene
in the substance of a claim or require the
Appeals Management Center, Regional Office or
Medical Center to take specific actions.
Claims are adjudicated on their facts and the
applicable laws. We are not authorized to
intercede in these areas.
- If you are seeking
the status of your current claim before the
Board of Veterans' Appeals, contact the BVA by
telephone at 202-565-5436, Monday-Friday 8 AM to
4:30 PM, or send us an e-mail
by clicking here.
Helpful
Information:
- Once BVA issues a
decision (including a remand), we no
longer have the authority to act on the appeal.
Contact the Appeals
Management Center, your local Regional
Office or your representative (if you have
one to advocate on your behalf). If your
residence is in a foreign country, contact the VBA
Foreign Service Program.
- If you are seeking
legal assistance with a claim, contact your
local Regional
Office for a list of Veterans Service
Organizations in your area.
- If you owe the VA
money, contact the Debt
Management Center.
- If you wish to
report fraud, waste or abuse in any VA program,
contact the VA
Office of Inspector General.
- If you have an
original education claim, contact the VA Educational
Benefits Program.
- If you have an
original home loan guarantee claim, contact the
VA Home
Loan Program.
- If you have an
original VA life insurance claim, contact the VA
Life Insurance Program.
- If you have an
original claim as a surviving spouse or
dependent, contact the VA
Veterans Services Outreach.
- If you have an
original request for burial and memorial
benefits, contact the VA
National Cemetery Administration.
- If you are seeking
copies of your military records, contact the National
Personnel Records Center.
- If you are seeking a
medal upgrade, contact the appropriate military
department Public Affairs Office.
- If you are seeking
information about an upgrade or review of your
discharge, complete the application form at Military
Discharge Upgrade.
- If you are seeking a
correction of your military records, complete
the application form at Correction
of Military Records.
- We will not respond
to political statements.
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