FEMA Map Assistance Center (FMAC)
- Introduction
- Hot Topics
- FMAC Hours of Operation
- Frequently Asked Questions (FAQs) and Information
- Other Important NFIP Phone Numbers
Introduction
For answers to most flood hazard mapping questions, you may call a Federal Emergency Management Agency (FEMA) Map Specialist, toll free, at 1-877-FEMA MAP (1-877-336-2627), or you may e-mail a Map Specialist. If you are not familiar with the services and information provided by FEMA Map Specialists, please review the information provided below before calling or sending an e-mail.
If you are familiar with the services and information provided, you may wish to learn more about your community of interest, such as the county in which the community is located; the date the community began participating in the National Flood Insurance Program (NFIP); or the community's participation status. To obtain this information, you will need to visit the online version of the FEMA Community Status Book. To visit the Community Status Book for the State of your choice, please click on the "Community Status Book" link in the interactive map below, and then select the State from the Regional Map provided or you may also view the complete listing by visiting the Community Status Book.
The FMAC provides information to the public about NFIP rules, regulations, and procedures. Map Specialists respond to inquiries from Federal, State, and local officials and the general public, and inform callers about the following:
- Requirements necessary to meet NFIP criteria for Letters of Map Change (LOMCs), Physical Map Revisions, appeals, protests, and community compliance;
- Preliminary and Revised Preliminary Flood Insurance Study reports and Flood Insurance Rate Maps;
- Requests for technical and administrative support data;
- LOMC Revalidation Letter and Re-issuance Processes;
- Map Change and Data Request Processing Fees; and
- Letters of Determination Review (LODRs).
The FMAC is often the first point of contact between FEMA and various flood map users. The FMAC's goal is to provide the appropriate information to callers to help them understand the technical issues involved in a particular situation. In addition to taking incoming telephone calls, Map Specialists respond to mapping-related e-mail inquiries, and also review and process Letter of Map Amendment (LOMA), Letter of Map Revision Based on Fill (LOMR-F), and LODR requests.
Map Specialists are well versed in the various LOMC processes and can explain the processes to callers with limited familiarity with data requirements such as official land records or certified elevation data. They also handle map revision inquiries from surveyors, engineers, community officials, lenders, insurance agents, appraisers, and floodplain managers.
The FMAC is also a good place to obtain FEMA publications or to obtain assistance with finding publications in the FEMA Library. The publications that are most frequently requested include the following: the most recent NFIP regulations; Appeals, Revisions, and Amendments to National Flood Insurance Program Maps: A Guide for Community Officials, and FEMA pamphlets and brochures that address the map amendment and map revision processes.
Hot Topics
- Coastal Barrier Resources System
- Our Success Lies with Our Staff
- Flood Map Revision Processes
- Letter of Map Change (LOMC) Revalidation and Re-Issuance Process
- Letter of Map Amendment (LOMA) and Letter of Map Revision-Based on Fill (LOMR-F) Process
FMAC Hours of Operation
The FMAC hours of operation are Monday through Friday, 8:00 am through 6:30 pm Eastern Standard Time (Eastern Daylight Time). Self-service options are available 24 hours a day, seven days a week.
Holiday Schedule
Early Closings
- Monday, January 19, 2009 - Martin Luther King's Birthday
8 a.m. - 5 p.m.
- Tuesday, January 20, 2009 - Inauguration
8 a.m. - 5 p.m.
- Thursday, April 9, 2009 - Holy Thursday
8 a.m. - 5 p.m.
- Friday, April 10, 2009 - Good Friday
8 a.m. - 4 p.m.
Closings
- Monday. February 16, 2009 - President's Day
- Monday, May 25, 2009 - Memorial Day
- Friday, July 3, 2009 - Independence Day Observed
- Monday, September 7, 2009 - Labor Day
- Thursday and Friday, November 26-27, 2009 - Thanksgiving
- Friday, December 25, 2009 - Christmas
Frequently Asked Questions (FAQs) and Information
Homeowners
- How do I obtain or review the flood map for my area, and how do I read it?
- How do I find out in which "flood hazard area" or "flood zone" my home is located?
- If I disagree with my lender's determination that I am in a Special Flood Hazard Area (SFHA), what can I do?
- New maps (preliminary or effective) show my home now to be located in a Special Flood Hazard Area (SFHA); how does this affect my property and me?
- Where can I learn more about purchasing flood insurance?
For additional FAQs, please review FAQs for Homeowners.
Engineers/Surveyors- Fee Information
- FAQs for Engineers, Surveyors, and Architects
- MT-1 Application Package
- MT-2 Application Package
- MT-EZ Application Package
- NFIP Laws and Regulations
- Download the Zone A Manual
- Cooperating Technical Partners Program
- FAQs for Floodplain Managers
Other Important NFIP Phone Numbers
- 1-800-358-9616 To purchase flood hazard maps and related products.
- 1-800-427-4661 For general flood insurance information.
- 1-800-480-2520 To order any current FEMA publication.
- 1-800-611-6125 For questions on flood policy coverage and rates.
- 1-800-720-1093 For agent questions on policy coverage and rates.
Website visitors experiencing accessibility problems are encouraged to e-mail the FEMA webmaster.
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