Slide 2 of 8
Notes:
Citizens are demanding more and better on-line services,
Public does not care how government is organized and are demanding customer centric delivery:
communities like Access America
Increasing push to bring on private sector partners
Changing needs and dramatically increased competition for
- increased global competition,
- show progress and focus on outcome, not outputs
- better access, increased accountability
Extend innovation from existing base into government operations
- 800 #s - call centers instead of in
- Internet - information and transactions
- Real time problem resolution
- Deflation (lower cost of operation of govt pgm), not increases