Account Maintenance
Our core offerings cover the complete debt management and collection process. We establish the account, maintain it, collect from the specific debtor, or liquid it as directed by our federal clients.

• Account storage in our mainframe
• Generation of demand notices soliciting a payment
• Toll-free telephone response service
• Response to debtors’ telephone, mail, and email inquires
• Payment processing and application
• Referral to other agencies on an as-needed basis
• Production of collection reports and statistics
• Comprehensive portfolio management
• Final disposition on paid debt, or upon confirming debt is uncollectible

Administrative Offset
We manage the process of offsetting VA benefits or other payments of an individual debtor to recoup a debt.

• Processing the offset request
• Issuing the receipt
• Collecting and distributing the funds

Administrative Services
We offer a host of administrative services, which include:

• Leasing contracts for photocopying services that are all inclusive, with the exception of paper. With over 500 machines currently on contract, we can offer competitive prices.
• Training for pre-retirement and mid-career financial planning
• Training classes in CPR, First Aid and Defense Driving