Program and Project Management Competencies
- General Business Competencies
- Technical Competencies
- Essential Competencies and Proficiencies for Each Certification Level
Print PDF of P/PM Competencies (PDF 37KB)
- Customer Service
Works with customers to assess needs, provide assistance, resolve problems, satisfy expectations; knows products and services. - Decision-Making
Makes sound, well informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. - Flexibility
Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. - Interpersonal Skills
Shows understanding, courtesy, tact, empathy; develops and maintains relationships; deals with difficult people; relates well to people from varied backgrounds; is sensitive to individual differences. - Leadership
Influences, motivates, and challenges others; adapts leadership styles to a variety of situations. - Legal, Government and Jurisprudence
Knowledge of laws, legal codes, court procedures, precedents, legal practices and documents, Government regulations, Executive orders, agency rules, Government organization and functions, and the democratic political process. - Oral Communication
Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing presentations, listens to others; attends to nonverbal cues. - Organizational Awareness
Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization. - Problem Solving
Anticipates, identifies and diagnoses problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives; selects from alternative courses of action; makes recommendations, and takes action from developed contingency plans. - Reasoning
Identifies rules, principles, or relationships that explain facts, data or other information; analyzes information and makes correct inferences or accurate conclusions. - Team Building
Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding and guiding employees. - Writing
Recognizes or uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner, produces written information that is appropriate for the intended audience.
- Business Process Reengineering
Knowledge of methods, metrics, tools, and techniques of Business Process Reengineering. - Capital Planning and Investment Assessment
Knowledge of the principles and methods of capital investment analysis or business case analysis, including return on investment analysis. - Contracting/Procurement
Knowledge of various types of contracts, techniques for contracting or procurement, and contract negotiation and administration. - Cost-Benefit Analysis
Knowledge of the principles and methods of cost-benefit analysis, including the time value of money, present value concepts, and quantifying tangible and intangible benefits. - Financial Management
Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies; assesses financial condition of an organization. - Planning and Evaluating
Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes. - Project Management
Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance. - Quality Assurance
Knowledge of the principles, methods, and tools of quality assurance and quality control used to ensure a product fulfills functional requirements and standards. - Requirements Analysis
Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches. - Risk Management
Knowledge of methods and tools used for risk assessment and mitigation of risk.