Network Services

Secure Networks Work

ARC provides highly secure, reliable network services, including local, metropolitan, and wide area network (WAN) connectivity. We can help you design, construct and manage any level of network, according to the specifications of your agency. Shared systems offer cost savings that make us the competitive choice when it comes to planning network systems.

Network Access

ARC provides highly available, secured access to network accessible resources for servers and workstations available to both internal and external customers.

Remote Access

ARC provides highly available, secured access to network accessible resources for remote clients with approved government owned equipment via a Virtual Private Network or a Dial-up Networking connection. VPN access requires the use of a smartcard and Dial-up access requires the use of a SecurID token.

This remote access service also allows for LAN to LAN VPN tunnel for easy connectivity over the Internet, and requires the purchase of the Internet Access Service.

Remote access is available to both internal and external customers.

Enhanced Network Security - Inner Bastion Firewalls

Secure firewall protection for your FIPS 199 high-rated applications adds additional security for extra data protection. Available to internal and external customers.

Wide and Local Area Network Design

ARC experts and IT professionals can help your agency design and implement a network that solves your IT issues and keeps you on the fast track to productivity.

Wide and Local Area Network Construction

ARC can also achieve the physical network construction within Public Debt facilities (or on your remote site), to your specifications and adhering to government standards. This service goes hand-in-hand with network design consultation.

Service Availability

ARC is a customer-service focused administrator. Our IT Professionals and knowledgeable experts are available to keep your network up and running, solving issues within and without on a constant basis. Network Services target 24/7/365 availability, except during scheduled maintenance windows. Consultant hours of availability are negotiated on a per-project basis.

Key Metrics

• Availability
• Incident/Request Response Time
• Incident/Request Resolution Time
• Customer satisfaction

Major Cost Drivers

• Number of users supported
• Number of servers supported
• Number of VPN users supported
• Number of Dial-up users supported
• Number of LAN to LAN VPN tunnels supported
• Number of Inner Bastion Firewall pairs
• Size of LAN/WAN Design
• Size of LAN/WAN Construction

Learn About:

Internet Services | IT Service Desk Measures