Courtesy
We will treat you with respect, dignity and compassion every time you interact with any National Cemetery Administration employee.
Access
We will provide gravesite locator assistance that is accessible, current and accurate at each national cemetery.
We will provide a toll-free telephone line for you to make inquiries about headstone and marker orders. Your call will be answered by a Customer Service Representative within three minutes.
Prompt Delivery of Service and Benefits
We will confirm eligibility and schedule your committal service within two hours of the request.
We will set headstones and markers at national cemeteries within 60 days of interment.
We will deliver headstones and markers to recipients other than national cemeteries within 60 days of receipt of your application.
We will mail Presidential Memorial Certificates to families of eligible veterans within 45 days of the veterans’ death information being reported to the U.S. Department of Veterans Affairs (VA).
We will provide a headstone or marker that is correctly inscribed.
We will replace a headstone or marker that is damaged or incorrectly inscribed within 30 days of notification.
We will replace a Presidential Memorial Certificate that is incorrectly inscribed within 20 days of notification.
We will maintain the appearance of VA’s national cemeteries in a manner befitting a national shrine.
Effective Outreach
We will seek every opportunity to provide you with accurate and timely information about burial benefits and services.
